Overview
Austrack Campers' is seeking a skilled and dedicated individual to join our team as a Camper Trailer & Caravan technical/service phone support. This full-time role, based in Caboolture QLD 4510, will be responsible for providing expert technical support and assistance to our valued customers.
What you'll be doing
- Answering inbound customer calls and providing technical advice and support for Austrack Campers' range of camper trailers and caravans
- Troubleshooting and diagnosing issues, and guiding customers through maintenance and repair procedures
- Liaising with the service and workshop teams to coordinate repairs and ensure customer satisfaction
- Maintaining detailed records of customer interactions and technical support provided
- Identifying opportunities to improve customer service and technical support processes
- Assisting with product development and testing as required
What we're looking for
- Extensive experience in the camper trailer and caravan industry, with a deep understanding of the technical aspects of these vehicles
- Excellent customer service skills and the ability to communicate technical information in a clear and understandable manner
- Strong problem-solving and critical thinking skills to effectively diagnose and resolve customer issues
- Highly organised and detail-oriented, with the ability to maintain accurate records and documentation
- A passion for the outdoor lifestyle and a commitment to providing exceptional customer support
What we offer
At Austrack Campers', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including:
- Opportunity for career development and advancement
- Comprehensive training and ongoing professional development
- Participation in company social events and team-building activities
About us
Austrack Campers' is a leading manufacturer and retailer of high-quality camper trailers and caravans. Founded in 2005, we have established a reputation for innovative design, exceptional craftsmanship, and unparalleled customer service. Our mission is to provide our customers with the ultimate outdoor adventure experience, and we are proud to be a trusted name in the Australian camping and caravanning community.
If you're ready to join our team and contribute to our continued success, we encourage you to apply now.
Job insights
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Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- Do you have customer service experience?
- How many years' experience do you have as a Mechanical Technician?
- Do you have a current Australian driver's licence?
- Have you worked in a role which requires fault finding experience?
To help quick track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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📌 Camper Trailer & Caravan technical/service phone support.
🏢 Austrack Campers
📍 Caboolture