Overview
About Us Buildsafe is an innovative leader in the building and construction industry, specialising in scaffold and height-safety systems, alongside our rapidly growing BuildCam camera-monitoring division. BuildCam delivers 24/7 intelligent site monitoring for residential construction, improving visibility, safety, and communication for builders and stakeholders. We are fast-paced, ever-evolving, and known for practical solutions and continuous improvement. At Buildsafe, we value strong relationships, operational excellence, and a hands-on culture where we tackle challenges together.
About The Role As a BuildCam Customer Specialist, you will be the central point of contact for builders, supervisors, and construction managers, delivering an exceptional customer experience through onboarding, account administration, reporting, after-sales support, and ongoing customer engagement. Reporting to the National Sales Manager and working closely with the General Manager and operational teams, you will help ensure customers receive a seamless, professional, and responsive experience from initial setup through to ongoing service delivery.
Responsibilities
* Managing customer enquiries and providing timely, professional support
* Supporting customer onboarding and ensuring a smooth transition into BuildCam services
* Building and maintaining strong relationships with customers and key stakeholders
* Maintaining accurate customer records and activity within our CRM system
* Preparing customer reports and assisting with data analysis and administration
* Supporting account administration, documentation, and customer communications
* Assisting the sales team with proposals, quotations, and customer follow-up activities
* Providing after-sales support and helping resolve customer issues and service requests
* Identifying opportunities to improve customer experience, processes, and service delivery
Qualifications
* 3+ years\' experience in customer experience, customer success, account support, sales administration
* Experience managing customer enquiries and building strong client relationships
* Exposure to construction, building, trade, or service-based industries (highly desirable)
* Strong organisational skills with the ability to manage multiple priorities simultaneously
* Excellent attention to detail and accuracy across administration, reporting, and documentation
* Confidence using CRM platforms (HubSpot or similar), Outlook, Excel, and cloud-based business systems
* Strong verbal and written communication skills
* A proactive, solutions-focused approach with a genuine passion for customer service
* A desire to continuously improve processes and customer outcomes
* Emerging leadership qualities and a desire to positively influence team performance and customer outcomes
What's On Offer
* Permanent full-time role based at our Arundel office
* Monday to Friday daytime hours, weekly pay
* Join a rapidly growing technology division backed by a national, established brand
* Small, supportive team environment
* Monthly team lunches
* Employee Assistance Program
* Uniforms provided
* Annual performance reviews to support your growth, recognition, and career progression
* Access to discounted gym membership through Fitness Passport
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