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Support services officer

Melton
Living Hope Disability Services
Posted: 9 January
Offer description

Permanent Part-Time | 2 Days per Week (to start)

Melton South

Living Hope Disability Services is a growing NDIS provider seeking an experienced Administration Assistant to support our day to day operations. This is a part-time role, commencing at 2 days per week, with the potential to increase days as the organisation grows.

This role is ideal for someone with NDIS and rostering experience who enjoys working in a supportive, purpose driven environment.

About the Role

As Administration Assistant for Living Hope Disability Services, you will play a key role in ensuring smooth service delivery by providing high quality administrative and rostering support. You'll work closely with management, support workers, and participants to help keep everything running efficiently and compliantly.

Key Responsibilities

* Managing staff rosters and scheduling in line with participant needs and funding
* Coordinating shift changes, availability, and service coverage
* Providing general administrative support including emails, phone calls, and documentation
* Maintaining accurate participant and staff records
* Supporting onboarding and compliance processes
* Conducting social media and checking our website
* Assisting with NDIS related documentation and quality requirements as required

About You

To be successful in this role, you will have:

* Previous experience working within the NDIS or disability services sector
* Demonstrated rostering and scheduling experience
* Strong organisational skills and attention to detail
* Excellent communication and interpersonal skills
* Confidence handling sensitive and confidential information
* Ability to work independently and manage competing priorities
* Ability to market (social media + website)

Desirable (but not essential)

* Experience with NDIS CRM or Rostering systems (e.g. ShiftCare and Hubspot)
* Understanding of the SCHADS Award
* Qualification in Business Administration or similar

What We Offer

* part-time employment
* Flexible working days (negotiable)
* Supportive and friendly team environment
* Opportunity for increased hours as the business grows
* Meaningful work supporting people with disability

Job Type: Part-time

Pay: $49,900.00 – $124,963.08 per year

Work Location: In person

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