Dental Monitoring is a MedTech Scale-up experiencing tremendous growth. We are looking for new talents to integrate our team!
Dental Monitoring in a few words?
- A solution at the cutting edge of artificial intelligence and image analysis in the dental field, enabling remote support for patients and practitioners.
- A Tech company in full growth, always looking for innovation, quality and performance.
- An international team with a friendly and benevolent spirit, focused on the same objective: to offer the most adapted and qualitative solutions possible.
- The first unicorn of the dental sector!
We are currently looking for a **Customer Support Specialist** to support our growth.
**Roles and responsibilities**
Your mission is to optimize the quality of service to clients of healthcare professionals and their patients, as well as to ensure excellent communication between several internal departments.
**Your missions**
- Ability to think independently and make decisions applicable to the success of the customer and the team
- Partnering with multiple departments to resolve any customer issues
- Enriching and updating users' databases through training and coaching of best practices
- Ability to work under pressure, organise and prioritise responsibilities. What would life be like without change? Please be adaptable!
- Reporting of user activities to Customer Success team
- Ability to handle all technical and support back end questions for patients and doctors, and liaison with other departments as needed
- Be aware of their own responsibility regarding information security
- Perform their work according to the applicable policies and procedures
- Contribute actively to the continuous improvement of our ISMS
- Report any observed or suspected weaknesses in our ISMS and any information security incident
**Your experience**
Essential Qualifications
- Minimum 2+ years Customer Support experience or in any related field
- Curious and passionate about new technologies
- Self sufficient with effective and professional communication skills
- Ability to learn and engage with new technologies
- Experience in training people on technological tools
- Excellent interpersonal, editorial skills, and analytical skills
- Fluent in verbal, written, and professional English
- A can-do attitude and willingness to roll up your sleeves to get things done
Preferred Qualifications
- Dental or healthcare experience
- Knowledge of Gmail (including Google Suite/Google Docs), CRM/Salesforce, Excel, and MAC Apple products, Oracle/Netsuite
**Your working environment**
DM is a great place to work, and as a **Customer Support Specialist** here you will thrive because:
- Your ideas will be heard! Our culture promotes initiatives and ownership and we recognize gumption.
- Everyone will do their best to help you develop your skills -we know you can't know everything.
- Huge potential for collaboration: researchers, doctors, customer lovers (customer success managers), business developers, trainers, data analysts, testers, regulatory angels, teams of developers and of course customers!
- At our headquarters in Paris, we have a lot of languages and cultures and this is awesome, chouette, geil, fantástico, perfetto, geweldig and even ??.
**Dental Monitoring is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.