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About the role:
The ServiceNow Architect supports the sales pursuit activities, integrated solution designs, and complex delivery programs for our large-scale clients across Australia and New Zealand. This role requires an energetic, confident, and dynamic leader who has solid presentation skills, and strong technical acumen.
Key Responsibilities:
* Manage/Coordinate involved technology teams in on- and offshore locations across all aspects of technology relevant to the opportunity
* Develop technical solution design and work with assigned technical architects and cost architects to create corresponding cost estimates
* Present and discuss solutions with client executives
* Present technology solution to internal executive approvers
Assess the business impact/return on investment for the more complex components of the technology solution. Facilitate client workshops, document business requirements, and develop them into a proposed solution design staff. Mentor and assist internal staff to develop and improve skills. Act as customers' key contact on the proposed technology solution.
Work closely with other technology teams such as Insights and Intelligence, Automation and Technology Consulting to create a holistic technology approach and cost estimate that captures all details, dependencies, and assumptions of the technology landscape. Transition the solution to the mobilization team for implementation upon contract signature.
Establish oneself as a leader in cross‐technology issues and risk mitigation and ensure solid governance is established on customer engagements while growing and maintaining knowledge of ServiceNow technologies and relevant competitive information within the Service Management, IT Operations, Customer Service Management, HR, and Security Operations space.
About you:
You will have deep ServiceNow knowledge with ServiceNow certification to complement your understanding and be able to do Executive presentations. An excellent communicator (both written and oral communication skills) you can demonstrate the ability to build, manage and foster a team‐oriented environment and work creatively and analytically in a problem‐solving environment.
Strong time management skills and good experience with DevOps and Agile Engineering practices.
Qualifications:
* Current or similar experience
* ServiceNow certification
* Experienced in Technical Consulting and translating technical solution requirements to business requirements and customer outcomes. Knowledge of Service Management, ITIL, HR, Security Operations, and Customer Service Management.
Security Clearance Requirement:
Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active baseline security clearance.
Benefits of working at Accenture:
* 18 weeks paid parental leave
* Long & short‐term career break opportunities
* Structured career development program
* Local and international career opportunities
* Certified as a Family Inclusive WorkplaceTM
* Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people
* We are proud to be in the top 3 of last year's Diversity & Inclusion Index!
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Design, Art/Creative, and Information Technology
Industries
IT Services and IT Consulting
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