The company is seeking an experienced IT professional to fill a key technical role. The ideal candidate will have strong knowledge and experience in Windows Server environments, including installation, configuration, maintenance, and troubleshooting of Windows Server Operating systems.
About The Role
This is a critical position that requires the ability to work independently and as part of a team to maintain and develop on-premises infrastructure and applications. The successful candidate will be responsible for supporting unique defence applications for multiple customers, ensuring the availability and security of their service.
Key Responsibilities:
* Maintain, monitor, and alert services within the on-premise infrastructure and provide technical guidance during new technologies initiatives.
* Work with a team as an established systems/product/security specialist to support end users.
* Follow established processes, releasing to the change control process verified, validated, and documented enhancements to eliminate problems and proactively develop the service.
* Recognize opportunities to improve performance against Service Level. Act as a point of escalation for other team members to resolve service delivery issues.
* Implement technical designs to meet service delivery requirements within own area of responsibility.
* Take ownership in obtaining the information, evidence, and data required to diagnose and resolve more complex problems (new and known). Escalate or gain support where appropriate.
* Proactively analyze trends and reports on information (e.g., on performance service levels) in a timely manner to resolve problems, maintain, and enhance service.
Requirements And Experience:
* Strong knowledge and experience in Windows Server environments, including installation, configuration, maintenance, and troubleshooting of Windows Server Operating systems.
* Experience in Active Directory, Group Policy, DHCP, DNS, Windows Update Services, and TCP/IP.
* Experience in virtualization technologies, dependencies, and corresponding management tools such as Hyper-V, Switch Embedded Teaming, Failover Cluster Manager, and SC-VMM.
* Experience in load balancing technologies such as Kemp.
* Experience in Storage Management such as SAN/NAS and RAID configurations.
* Experience of Backup and disaster recovery methodologies using tools such as NetBackup.
* Hold a level of working knowledge for PowerShell to automate administrative tasks and processes.
* Understand hardware management including installation, configuration, and maintenance of physical servers, server racks, cabling, and local power management.
* Defence or Government experience highly desirable
* AGSVA Security Clearance essential
Desirable Skills:
* Problem solving analytical and troubleshooting skills to diagnose and resolve complex technical issues.
* Communication strong verbal and written communication skills.
* Collaboration strong interpersonal skills for working effectively within a local and geographically dispersed team.
* Time Management ability to trigger and manage concurrent incidents and problem records.
* Adaptable and dynamic ability to demonstrate a level of adaptability in supporting a forever changing ICT landscape based on customer requirements.