Job Title:
Casual Library Officer is a dynamic role within our library environment. We are seeking enthusiastic and confident individuals who are committed to delivering exceptional customer service.
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Job Description
We are looking for a Casual Library Officer to join our team. As a Casual Library Officer, you will be working in a fast-paced and diverse library environment. Your key responsibilities will include providing proactive and high-quality customer service, assisting patrons with using library electronic resources, devices, and applications, promoting awareness and understanding of library services, resources, and facilities, collaborating with team members to enhance service delivery, and being available for weekend and evening work.
Key Responsibilities
* Provide customer-focused support to patrons in person, via phone or email, and in writing, ensuring that all interactions are professional and courteous.
* Assist patrons with using library electronic resources, devices, and applications, including basic troubleshooting and problem-solving skills.
* Develop and implement programs and services that promote awareness and understanding of library services, resources, and facilities among diverse community groups.
* Collaborate with team members to enhance service delivery and improve work practices, ensuring that all interactions are positive and supportive.
Required Skills and Qualifications
To be successful in this role, you will need to have the following skills and qualifications:
* Strong customer service ethic and ability to provide excellent service to patrons.
* Able to work independently and as part of a team, demonstrating strong communication and interpersonal skills.
* Problem-solving skills and ability to think critically and make sound judgments.
* Ability to work in a fast-paced environment and adapt to changing circumstances.
* Flexibility and willingness to work varying shifts, including weekends and evenings.
Benefits
As a contractor with us, you will receive the following benefits:
* Three pay runs per week ensuring timely payment.
* Access to our portal for easy payslip access.
* Exclusive access to roles before they go to market.
* Discounts at various retailers.
* Access to employee assistance program services.
Others
Our team is genuine in their support, whether it's helping you secure the right work opportunity or supporting your development.