This is a full time fixed term role until 31 December 2026 About the RoleThe Customer Support Advisor will provide high level of the customer support to the schools and families. This also involves formulating policy advice and responding to the queries related to the program and its delivery. Formulating the responses and communications to the all the stakeholders during end of school term. The role may also include research, analysis, development of policy options and the preparation of reports. The Customer Support Advisor will assist the Manager, School Bus Program and Conveyance Allowance to implement administrative reform of the School Bus Program, including the administration and roll out of the Student Travel Assistance Portal (STAP) across Victoria. This will include engaging with the school prior to roll out of the STAP and communicating the requirements. The role will ensure that schools and students accessing STAP are provided with accurate information and administrative support to enable the efficient delivery of school bus networks within STAP. Supported by a team of program officers within the department's Student Transport Unit, the Customer Support Advisor will collaborate widely with schools, families and where required, Department of Transport and Planning representatives who are responsible for the coordination and management of contracted bus services delivering the School Bus Program. Attributes * Flexibility and Adaptability: Accepts changed priorities without undue discomfort. Responds quickly to changes. Comfortable working in collaboration with teams outside of own work area. * Working Collaboratively: Builds a supportive and cooperative team environment. Engages other teams to share information to understand or respond to issues. Supports others in challenging situations. For more information please refer to the Position Description. How to Apply Applicants are required to submit a CV and cover letter (max. 2 pages for cover letter) which summarises their skills, relevant experience and suitability to the role. About the Department The department provides a wide range of learning and development support and services. The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres About the Division The Financial Services Division (FSD) is responsible for designing and implementing financial management principles, processes and systems to ensure that managers have the necessary support to execute their financial management responsibilities. The division is responsible for establishing the appropriate financial management and assurance environment within schools, groups, regions and the Statutory Authorities. FSD has a key role in supporting the 'second line of defence' through its oversight functions and also administers transport assistance programs that support students with access to education provision, and to participate in school-based activities through the Camps, Sports and Excursions Fund. Further Information For more details regarding this position please see attached position description for the capabilities to address in application. The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au. For further information pertaining to the role, please contact Harsh Patel, Manager School Bus Program via Harsh.Patel@education.vic.gov.au. Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.Applications close 11.59pm Tuesday 13 January 2026