Are you a service-oriented individual looking to make a positive impact in a fast-paced contact centre environment?
Job Description
The Contact Centre Customer Service Officer will play a vital role in delivering exceptional customer experiences to our members and employers.
* Key Responsibilities:
* Provide first-class service to customers through prompt and effective resolution of enquiries;
* Engage with members via outbound calls to enhance their experience and drive retention;
* Contribute to team success by achieving personal key performance indicators;
* Develop business improvement ideas and collaborate with the Contact Centre Team Leader to implement initiatives;
* Maintain a positive, inclusive attitude that reflects the organisation's values;
* Support the training and development of fellow Customer Services Officers;
* Adhere to company policies, procedures, and guidelines;
* Build relationships with internal and external stakeholders to meet requirements.
What We're Looking For:
* Excellent communication and interpersonal skills;
* A strong commitment to providing outstanding customer service;
* Ability to work in a dynamic, fast-paced environment;
* Proficiency in using technology to drive results;
* Strong analytical and problem-solving skills;
* Flexibility and adaptability in a changing landscape.
Benefits:
* Competitive salary and benefits package;
* Ongoing training and development opportunities;
* Collaborative and supportive team environment;
* Opportunities for career growth and advancement;
* Flexible working arrangements (as required).
How to Apply:
1. Review our job description and ensure you meet the essential requirements;
2. Prepare your application, including a cover letter and resume;
3. Submit your application through our online portal;
4. Join us for an interview and demonstrate your skills and passion for customer service.