Role Overview
The Head of Funds Administration Operations Australia / New Zealand is a Director‑level senior management position responsible for accomplishing results through the management of the Securities Services Funds Administration operational teams and driving a variety of fund administration activities in accordance with operational efficiency and scalability priorities, client and regulatory deliverables. Working with product and technology partners, the overall objective of this role is to ensure the seamless delivery of operational activities associated with Fund Administration activities in Australia.
Responsibilities
* The role has a broad scope, ranging from BAU delivery, key strategic priorities, regulatory challenges and managing internal & external stakeholders in an extremely complex and evolving business environment.
Leadership & Client Experience
* Serve as an escalation point for operations team and ensure open communications between operational groups.
* Develop partnerships with client executives, sales, product, technology, legal and compliance, risk, finance, HR and other key internal stakeholders to assure consistency of the client experience.
* Partner with Citi’s Operations Hub in Malaysia to maintain high quality operations service and proactive issue management.
* Develop strategies and oversee project plans meeting operational goals.
* Oversee client onboarding and change management to ensure processes are aligned with client expectations and system capabilities.
* Partner/influence with local, regional, and global teams to determine and implement the strategic approach for Funds, considering local and global functional requirements.
* Assure alignment of the operating model with regional and global functional operating strategy, ensuring it adequately serves client needs.
* Process optimization and technology automation to ensure processes are scalable and mitigate risks associated with manual processing.
* Delivery of budget and productivity targets for Funds Administration Operations.
* Deliver all regulatory and internal policy requirements regarding outsourcing, including leading on‑site due diligence visits from service clients and regulators.
People Management & Culture
* People management including hiring, development and retention, ensuring employees are engaged through consistent and transparent communication.
* Help drive a culture of ethics & diversity, engagement and managerial effectiveness across the site.
* Work to create an inclusive, transparent, and proactive business culture.
* Advocate for mobility, diversity, training, compliance and risk & control initiatives.
* Lead local voice of employee initiatives to drive engagement and belonging within Funds Administration Operations.
Risk Management
* Manage risk self‑assessments and periodic risk reviews.
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets.
* Ensure compliance with all Citi internal policy and regulatory requirements.
* Support and instil a culture of risk awareness and escalation.
Qualifications
* 15+ years of relevant operations experience in operations management with banking and financial institutions; asset servicing or investment operations/administration preferred.
* Advanced level of experience in a related role with business, functional, site and people management.
* Demonstrated success dealing with senior management.
* Proven ability to manage various concurrent activities/projects in a fast‑moving, high‑risk environment.
* Effective project management and negotiation skills.
* Consistently demonstrated clear and concise written and verbal communication.
Skills
* Communication & influence: Exceptional written and verbal communication skills; ability to articulate complex governance and risk concepts clearly and persuasively to audiences ranging from operational teams to senior management.
* Analytical rigour: Superior ability to understand, analyse, and deconstruct complex global operating models, identifying associated risks, controls and monitoring requirements.
* Client‑centric leadership: Advanced client service mindset with the ability to instil a client‑first culture across a global operations function.
* Stakeholder management: Ability to build, manage and leverage effective networks and relationships across internal and external stakeholders globally.
* Organisational agility: Ability to operate effectively under pressure, prioritise competing demands and deliver to aggressive deadlines across time zones.
* Commercial acumen: Strong commercial awareness with the ability to align governance activities to broader business strategy and growth objectives.
* Attention to detail: Uncompromising attention to detail, balanced with the ability to maintain a strategic, enterprise‑wide perspective.
* Flexibility & resilience: Adaptable and resilient in a fast‑paced, constantly evolving global environment.
* People leadership: Superior people leadership skills with the ability to engage, inspire and align a globally distributed workforce around a shared vision.
Education
* Bachelor’s degree, university degree or equivalent experience.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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