OverviewAt Probe CX, expect to think differently, challenge the norm and find your purpose.
Join our team as a Customer Service Agent, where your empathy and communication skills will be highly valued.
We are seeking individuals who can quickly build rapport, effectively address customer needs, and provide accurate, timely information.
A key aspect of this role involves educating customers on their rights and proactively identifying and escalating priority issues.
If you are committed to delivering an exceptional customer experience and thrive in a supportive, collaborative environment, we encourage you to apply.About The RoleAs a Customer Service Agent, you\'ll be instrumental in handling inbound and occasional outbound calls, assisting customers with a wide array of everyday banking enquiries.
This comprehensive role encompasses tasks like arranging payments, updating account details, issuing statements, and changing PINs.
Over time, you\'ll manage more critical issues like replacing lost cards and resolving unauthorized transactions.
Your goal is to provide efficient, empathetic, and accurate service in every interaction.
If you\'re a problem-solver who can handle a rapid-paced environment with a smile, we want to hear from you.Key DetailsCBD Location (near Flagstaff station)Hybrid after KPI\'s metMultiple full time positions available4 day per week rosterFull timeFixed Term 3 month contract with potential for longerSet Roster: Monday, Tuesday, Friday, and Saturday 9:45 am to 8:00 pmAustralian based roleMain ActivitiesInbound and some outbound callsEscalate and or resolve complaintsGeneral inquiriesStopping and reissuing lost and stolen cardsLodge a dispute if any unauthorised transactionDocument all information on customer interaction according to standard operating proceduresWhat We Can Offer YouEngaging and comprehensive paid trainingDiverse and inclusive work environment, where our collective strengths empower usImmerse yourself in a vibrant culture that thrive on values like fun, respect, integrity, innovation, and transparencyUnlimited access to a trusted mental health and wellbeing platform.Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful yearsWork-from-Home Must HavesStrong stable internet connection (Minimum of 50 MBPS download and 20 MBPS upload speed).
Hotspotting and shared building connections like those used in hotels etc cannot be used due to securityDesignated, quiet, and private area in your home with an ergonomic setup that supports both your safety and the confidentiality of customer informationProbe CX firmly believes that the strength of our company lies with the diversity and talent of our people.
We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.
We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.At Probe CX equality is not merely a slogan – it\'s our commitment.
Our way of life.
Here, we don\'t just accept your unique authentic self - we celebrate it, valuing every individual\'s contribution to our collective success and growth.
Join us in celebrating you and your 100%!
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📌 Customer Service Agent
🏢 Probe Group
📍 Melbourne