Director - Business and Customer Services
Department of Education WA – East Perth WA
11h ago, from Western Australia Government
This is a 5 year fixed term, full-time position commencing ASAP
About the Branch
The Business and Customer Services (BCS) Directorate supports the objectives and outcomes of its customers by providing value for money corporate services through skilled and motivated people. BCS aims to deliver services within an environment of standardised systems and processes. We continually strive to enhance the capability and responsiveness of our staff, systems and processes across the organisational to deliver high quality education.
About You
We are looking for an enthusiastic Director to lead our dynamic Business and Customer Services division.
In the role of Director, you will lead and manage the development and implementation of strategic plans and policies to support the delivery of Education Business Services (EBS) business outcomes aligned with Department and Government priorities. You will coordinate and guide EBS reform initiatives and business process improvements in partnership with other areas of EBS, relevant committees and key stakeholders.
The successful applicant will provide leadership in the coordination and management of operational services including payroll, finance, taxation processing, credit card management, lease administration, debt recovery, asset recording and accounting, records management, library services and training and development. You will ensure the provision of a highly effective and efficient customer advisory support service.
The Ideal Applicant
Your system-wide perspective, foresight, and influential nature will enable you to provide insightful advice for impactful action and change and to build key strategic relationships and partnerships to ensure support for current and future initiatives.
Your people management expertise and your highly professional, customer-oriented, innovative and future-focused leadership style will ensure these qualities transpire across your high performing team for continued shared success.
With highly developed communication and policy writing skills, you will leverage collaborative working relationships and lead a workplace culture with integrity that supports the Department's values, delivery of strategic goals, employee development and ethical decision making.
Further Job Related Information
Full details of the role, including selection criteria and eligibility and training requirements, are outlined in the attached Job Description Form (JDF).
For more in depth information on the role, please contact Jen Carroll, Deputy Director General, Education Business Services on 08 9264 51***or ***********@education.wa.edu.au.
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
We are committed to building the leadership capability of our people. For more information, please visit Building Leadership Impact.
The leadership context for this role is Multiple Area Leader.
How to Apply
To be considered for this position, please complete the online application form and attach the following:
1) A 3 page statement addressing the following selection criteria in the context of the role and business needs of the branch (as outlined in the attached JDF)
Role specific requirement:
* Demonstrated substantial experience and success leading corporate services functions and delivering system-wide business and customer services within a large organisation.
Expected Behaviours
* Lead collectively
* Think through complexity
* Build capability
2) A CV of up to 5 pages outlining your employment history and professional learning summary relevant to this position
When addressing the criteria, please ensure you write to the context of the role you are applying for.
Shortlisted applicants will have their skills and experiences in relation to the remaining selection criteria assessed in the further stages of the recruitment process.
Please refer to the attached for further information on how to apply. It is recommended you consider all information contained in the advertisement any other related information before applying for the vacancy.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, or if you do not receive a confirmation email once submitted, please contact the Executive Recruitment Team on 08 9264 8***.
Subsequent Appointments
Suitable applicants may be considered for similar vacancies arising within the next 12 months following this selection process. This may include circumstances where the successful applicant declines or vacates the position.
Applications close: 4.30pm (AWST) on Monday, 23 March 2026.
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