Field Service Support Administrator – Allocator
About Us
Concept Recruitment Specialists, a division of Ashley Services Group Limited (ASG), are focused on the provision of white-collar professional recruitment and talent acquisition looking after both temporary and permanent placements. We have been servicing Australia's leading organizations for more than 40 years; being part of a group of companies which employees over 280 staff, we are fully certified in quality, safety, and environment.
About the role
Our client is a well-known multinational brand in home appliance manufacturing who are needing a Field Service Support Administrator – Allocator to join the team on a casual basis. As the Allocator, you will provide vital office support to ensure the smooth running of service operations, acting as the first point of contact for consumers and customers.
Remuneration:
* Location: Casula
* $33.38 per hour
* Approximately 4-month assignment with potential to extend
* Monday to Friday - 8am to 4pm
Key responsibilities
* Liaise with the National Contact Centre to manage service calls and allocate to technicians/contractors
* Ensure calls are completed within required timeframes, maximising same-day completions
* Prepare and submit reports as required by the Service Supervisor
* Identify parts using Electrolux technology and re-book calls for spares
* Manage holiday and leave files for technicians and contractors, reporting to the Contact Centre
* Check and reallocate service jobs with deferred dates
* Allocate service work to external contractors
About you
* Growth-oriented, eager to learn and continuously improve
* Energetic and enthusiastic, inspiring colleagues to achieve results
* Self-starter with the ability to work autonomously and proactively
* Results-driven, committed to resolving issues effectively the first time
* Highly organised with a methodical approach to priorities and goals
* Strong problem-solving mindset, viewing challenges as opportunities
* Flexible and adaptable to changing priorities
* Essential: Previous customer service experience
* Advantageous: Experience with SAP systems
* Commitment to health and safety practices, including following procedures, reporting hazards, and attending training
Benefits
* Access to a top-tier Employee Assistance Programbecause your wellbeing matters
* Weekly payreliable income, right on time, every time
* Real career progressiongrow and advance with a thriving business
* Celebrate success with end-of-year eventsyou won't forget
Ready to apply?
If you're ready to bring energy, precision, and purpose to a role that matters, we want to hear from you. Apply now or contact us at for more info.
Only shortlisted applicants will be contacted.