Supervisor (Workshop + Ground Operations)Rockhampton, Queensland, AustraliaNeuron is the leading shared e-scooter company in Australia and Canada, operating in over 30 cities internationally. Our mission is to partner with cities to connect people and places in a safe, convenient and fun way. Cities are our most important customers and our vision is to help them build a more prosperous and sustainable future through new ways of moving and connecting.Neuron was founded in Singapore in 2016, we develop our own industry-leading e-scooters which are purpose-built for sharing and safety. We also set the industry standard for the technology that manages them. The company has launched an impressive range of world firsts, particularly when it comes to safety and sustainable operations.The RoleOurSupervisor(Workshop & Ground Operations) is the hands-on leader for our Ground Operations team, monitoring our Drivers and Warehouse Technicians. The Primary KPIs for the Warehouse Operations component relate to the productivity of the warehouse technicians (RTG/hour) and inventory accuracy levels. Primary KPIs for the Ground Operations component relate to the availability of our Neuron e-scooters and the ideal distribution of scooters in the city (rebalancing). The ideal candidate has prior mechanical experience, is a team leader and is highly motivated to make Neuron a resounding success, both locally and nationally. Reporting into the Operations Associate, the Supervisor may also have the opportunity to spearhead the growth and proactively contribute to other local or non-local launch initiatives. Ideally looking for someone to work four weekdays and one weekend day, starting between 8am and 9am.What you’ll do:Service and repair e-scootersDevelop and execute Neuron's Warehouse Management strategyResponsible for Operations and Workshop KPIsTrain new Warehouse Technicians and Operations team members including refresher training as needed.Planning for and conducting monthly (or as required) stocktakes.Oversee Operations team performance to ensure timely deployment, collection, city availability and quality control of e-scooters in alignment with consumer demand.Ensure adherence to Standard Operating Procedures, including basic maintenance and consistent service delivery across all operational touch pointsPerform basic administrative tasks, such as shift scheduling and manpower deployment planning as needed.Represent Neuron as a positive brand ambassador.From time to time, assist other operational cities in AU in carrying out the above dutiesWhat you'll need:A valid Open Class Driver LicenceA suitable personal smart phone is required (generally an Apple or Android device from 2018 or newer)Prior mechanical experience with the ability to service and repair e-scooters, including comfort with lifting, carrying and manoeuvring 26-28kg as needed.Prior experience in warehouse operations & stock planning would be advantageous, particularly in the mobility, transit or supply-chain space.A hands-on approach to leadership - our Supervisor will need to be comfortable managing “in the field” alongside their team members.Self-starter who radiates positivity and possesses a “can-do” attitudeDemonstrated ability to deliver results in a complex operational environmentStrong communication and people skills.Ability to multi-task and keep up with a dynamic, fast-paced start-up.A keen curiosity in shared mobility and a growth mindset.Why Neuron Mobility?Neuron is an exciting international organisation with a focus on safety, innovation and sustainability. In this role you have the opportunity to make a tangible contribution to city operations as well as learn and grow from processes established by a global company. If you are passionate about making a real-time impact and want the opportunity to play an instrumental part in our growth story, we want you riding for our team!Our ValuesMake It HappenWe strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.Be ProactiveWe seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.Trust Facts Over OpinionsOur decisions are evidence-based. 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