Responsibilities
* Oversee the Operations team, ensuring deadlines are met, tasks are executed, and coordination is maintained
* Support continuous business improvements
* Review operations procedures
* Implement changes
* Ensure adherence to operations procedures
* Provide guidance to employees
* Handle exception requests
* Refer more complex problems to a senior manager
* Resolve day-to-day problems and execute deliverables within the business unit
* Provide functional expertise knowledge to projects or initiatives relating to the business unit
* Manage team workload and provide general oversight and direction to the team
* Maintain internal, operational, and financial controls and operate within risk appetite of the business unit
* Review processes to ensure efficiency and implement process improvement opportunities
Managerial Responsibilities
* Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully
* Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement
* Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results
* Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks
* People Manager & Coach: Knows and develops team members through coaching and feedback
* Financial Steward: Manages expenses and demonstrates an owner's mindset
* Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth
* Driver of Business Outcomes: Delivers results through effective team management, structure, and routines
Skills
* Attention to Detail
* Collaboration
* Customer Service Management
* Customer and Client Focus
* Fraud Management
* Active Listening
* Administrative Services
* Business Operations Management
* Data Collection and Entry
* Quality Assurance
* Client Management
* Coaching
* Performance Management
#J-18808-Ljbffr