Introduction
About Liberty
At Liberty, we don't just think outside the box — we deliver results that change lives. For nearly three decades, we've been redefining lending in Australia with flexible solutions that empower people to achieve their goals. Performance is in our DNA. We believe financial freedom should be accessible to everyone, and we've proven it by helping more than 900,000 customers secure home, business, personal, car, commercial, and SMSF loans.
We are a collaborative and social community that pride ourselves on being values driven. We base our vision of being the leading finance group that champions free thinking on FLAIR, our five key values that guide us to always be Fair, Learning, Accountable, Invested and Resourceful. These values inform everything we do, from how we look at the world, engage with our customers and treat each other.
Description
About the role
As a Service Specialist, you play a pivotal role in driving Liberty's success — serving as the first point of contact for our customers and business partners. Your impact will be measured by the quality of post‑settlement support you deliver, ensuring every interaction strengthens Liberty's position as Australia's leading non‑bank lender.
This role is ideal for university students or career changers who are eager to build practical skills in finance and business within a dynamic, customer‑focused environment where your contributions are valued and opportunities for growth are fast‑tracked.
What your day may look like:
* Delivering customer experiences that consistently exceed expectations
* Responding to enquiries across phone, email, and webchat with speed and accuracy
* Contributing to team stand‑ups and continuous improvement initiatives that lift performance
* Building strong relationships and providing innovative solutions that differentiate Liberty
* Thriving in a dynamic, agile team where results are celebrated
About You:
* Passionate about achieving results through customer excellence
* A confident communicator with sharp problem‑solving skills
* Driven to learn, grow, and take ownership in a fast‑paced environment
* A team player who thrives in collaborative but performance‑focused cultures
Why Join Liberty?
At Liberty, we celebrate people bringing their most genuine and authentic selves to work. We're proud of the diverse and inclusive culture we've built, supported by initiatives across gender equality, disability, LGBTQIA+, mental health, and cultural inclusion. We acknowledge and value the contribution of Indigenous Australians, Torres Strait Islanders, and other cultural minority communities as part of our mission to help people #GetFinancial.
We are endorsed by Work180 and certified as a B Corporation, proving our commitment to performance with purpose. Liberty has been recognised as Employer of Choice at the 2024 and 2023 at the Women in Finance Awards - we will never stop raising the bar to make this the best place to work. We believe it's the little extras that help our team perform at their best. We provide access to a wide range of benefits designed to keep you sharp, motivated, and ready to achieve:
* Wellness perks including counselling, yoga, meditation, health checks, massages, private health and gym subsidies
* Social culture with themed lunches, EOFY/EOY parties, and corporate casual dress
* Community groups such as Pride Network (LGBTQIA+), Women in Leadership, and Green Stars (environmental enthusiasts)
* Opportunities to give back through Lend‑A‑Hand initiatives
* Career acceleration with structured progression opportunities and access to online development courses
* Daily extras like lunches, coffee, fruit, and snacks always available
Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity, or disability.
Ready to Apply?
Submit your application by clicking "Apply Now." Only shortlisted candidates will be contacted.
Skills And Experiences