Job Description:
* Do you have a passion for IT and a desire to make a difference? Are you enthusiastic about helping others and seeking a challenging opportunity?
* We are looking for an individual to join our team as a Service Desk Support specialist.
* This role is critical in maintaining and operating our technology environment, providing first-level technical support to end-users.
Key Responsibilities:
* Provide operational support to deliver ICT strategy
* Offer friendly, efficient, and proactive ICT support via phone, email, and face-to-face
* Problem solve complex IT issues
* Assist 2nd and 3rd level support with troubleshooting
* Identify and document incident trends
* Provide limited onsite Desktop Support
* Support projects and process improvements
* Develop and maintain knowledge-based articles
* Provide professional technical advice and support to stakeholders
* Maintain operational documentation and policies, ensuring compliance
* Collaborate with colleagues to achieve shared outcomes
* Engage with colleagues in a sensitive and equitable manner
* Promote safety, equity, and diversity, and act in line with organizational values
Requirements:
* High levels of customer service
* Experience in a call center or service desk (advantageous)
* Ability to work independently and in a team
* Proactive work approach
* Knowledge of current and emerging technologies
* Experience with ServiceNow and Microsoft technologies (advantageous)
* Experience in Cloud support (advantageous)
* IT qualification (preferred but not required)
* Flexibility, judgment, discretion, and independence
* Strong relationship-building skills
* Effective communication skills, both verbal and written, with the ability to explain technical concepts
Benefits:
* Ongoing (Permanent) position
* Competitive salary
* Training opportunities
* Great benefits
About Our Team:
The Corporate Service Division enhances our capability, capacity, and service delivery to contribute to aviation safety. Responsibilities include HR functions, training, governance, stakeholder relationships, IT services, business improvement, and change management.