Customer Product Support Advisor
Join to apply for theCustomer Product Support Advisorrole atKomatsu Australia.
At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose:creating value together.
We encourage people with diverse backgrounds to apply for this role.
The Opportunity
Komatsu has the opportunity for a Product Support Advisor as part of our Tier 1 Rio Tinto team.
Your role will be managing the fleet health of all Komatsu equipment by way of providing on-the-job technical assistance for the maintenance personnel in fault finding including major component change outs, maintenance & operating practices.
You'll assist personnel to resolve parts sourcing issues and resolve technical information sourcing issues.
As a Product Support Advisor you'll be off the tools as the go-to machine expert.
Key Responsibilities
Involvement in repair process on local dealer machinery
Assistance in administration of warranty
Understanding and forecasting the scheduled downtime
Feedback on service personnel
Optimisation of machines & machine system monitoring
Roster: 8:6 FIFO – Day shift only
Role Located: Pilbara
Komatsu Benefits
Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
Financial: Income Protection Insurance provided through our company superannuation fund.
Career: Recognition, awards, flexibility, further education studies and internal career development.
Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
Yearly Bonus: Potential to receive a yearly bonus.
Referral Program: $**** referral payment for referring a successful new employee to Komatsu.
What You Bring
Hold a Trade or Engineering Qualification or background
Have sound knowledge and experience of Komatsu haul trucks or diggers
Have worked on Mine Site/s in the WA Mining Industry
Self-motivated with good initiative as well as strong team player attitude with drive and professionalism to excel
Always have a high standard of Customer service whilst always promoting Komatsu Products and Services
Demonstrated problem solving skills
Ability to demonstrate a strong commitment to O.H.S always
Ability to work away remotely at the customer site
Have strong negotiation skills and attention to detail
Ready to get started?
Simply hit the apply now button
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package.
We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations.
Komatsu is committed to a workplace where women can thrive.
Referrals increase your chances of interviewing at Komatsu Australia by 2x
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Seniority level: Entry level
Employment type: Full-time
Job function: Business Development and Sales
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