·Permanent Full Time role
·Free parking
·Supported by an onsite Quality & Risk Team and our national network
The Opportunity
Our Quality & Risk team have an opportunity for an experienced Consumer Liaison and Quality Coordinator.Reporting to the Quality & Risk Manager, this position is accountable for end-to-end coordination of patient related feedback and complaints.Daily activities can include reviewing, investigating and responding to patient complaints and feedback.This role also recommends actions to support implementation of quality improvement initiatives, projects, and activities to maintain patient safety, accreditation standards, regulatory compliance and patient experience, in accordance with NSQHS and licensing standards.
1. Assist with embedding quality improvement program and promote risk management
2. Actively participate in all accreditation processes
3. Participation in clinical data collection, collation and analysis
4. Participate and coordinate case review investigations
About You
You will be an experienced Quality Coordinator who has an excellent understanding of the NSQHS and LARU licensing standards.You will enjoy working in a fast paced environment, have excellent attention to detail and be a strong advocate for embedding the national standards into daily practice.
To be successful in your application, you will:
·Hold AHPRA registration (essential)
·have knowledge of national safety & quality healthcare standards
·have excellent communication skills & a strong desire to partner with internal and external stakeholders and consumers
·strong analytical skills and attention to detail
·sound computer literacy in Microsoft Office Suite & database management
Would you like to know more?
For a confidential discussion, please contact Larinda Hallberg on larinda.hallberg@healthscope.com.au or (08) 9327 1100.
About Us
Located near King’s Park, Mount Private Hospital is Western Australia’s leading private provider of cardiology and cardiac surgery, supported through our Level 3 ICU. With 180 beds, we provide leading care to patients in cardiology, orthopaedics, neurosurgery and general surgery.
Mount Private Hospital is supported by a state executive team, our corporate services team and the Healthscope network.