Multiple Customer service roles located at Eight Mile Plains!
Your New Company
Our client is a leading organisation in the insurance sector, dedicated to delivering efficient and customer-focused claims management services. With a strong presence in Brisbane, they are expanding their teams to meet growing demand for both property and motor claims. This is an opportunity to join a professional workplace that values accuracy, empathy, and timely outcomes for its customers.
Your New Role
As a Claims Management Officer, you will be responsible for handling claims from start to finish, ensuring customers receive clear communication and effective resolutions. You will join either the motor claims team, which is fully office-based, or the property claims team, which transitions to hybrid work after training.
- Managing claims end-to-end, from lodgement through to resolution
- Triaging cases and supporting cost recovery processes
- Making referral decisions and processing claims efficiently
- Delivering accurate and timely outcomes while maintaining a high level of customer service
What You’ll Need to Succeed
- Previous experience in customer service or claims management
- Strong communication skills with the ability to show empathy and professionalism
- Confidence in working independently as well as within a team environment
- Ability to adapt to a fast-paced, high-volume workload
- Proficiency in Microsoft Office and comfort learning current systems
What You’ll Get in Return
- Hourly rate of $37.12/hr + Super
- 3 months possibility of extension
- Multiple roles x2 intake dates between 8th December and 10th of Dec
- Located Eight mile plains
- Rotating early and late starts (Weekdays: 8.5-hour shifts between 7:00 AM – 7:00 PM & Weekends: 8:30 AM – 5:30 PM availability required)
- Training consists of 6 weeks
- Parking on site!
What you need to do now
If you're interested in hearing more, click 'Apply Now' to forward an up-to-date copy of your CV to Rearne.Hughes@hays.com.au, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#2968544