Assessment Support Officer, HCCC - Clerk Grade 3/4 - Creation of talent pool for temporary/ongoing roles
Assessment Support Officer
Do you want to be a part of a meaningful organisation that plays a central role in maintaining the integrity of the NSW health system?
Do you have strong communication and interpersonal skills? Are you a highly organised person who meets deadlines and is passionate about making a difference? If yes, we would love to hear from you
What will you receive in return?
Salary range from $82,193 - $90,001 plus superannuation and annual leave loading.
Flexible working arrangements.
Great office and office facilities walking distance from Central station.
Access to our well-being initiatives such as Fitness Passport, Headspace subscription, and more
ABOUT THE HCCC
The Health Care Complaints Commission (HCCC) is an independent statutory body set up under the Health Care Complaints Act 1993. The work of the HCCC contributes to ensuring the community is safe and confident in the standard and quality of health services in NSW. The Commission protects the health and safety of the NSW community through independent, accessible, and effective management of health care complaints and regulatory action. To learn more about HCCC, please view our website.
ABOUT THE ROLE
The Assessment Support Officer will assist in the effective and timely management of complaints received by the commission through administrative support of matters that can be immediately assessed (upfront assessments) and/or informal FastTrack Assessment of complaints.
To learn more about the position, please view the Role Description here.
ABOUT YOU:
Driven and motivated with experience providing support to high-level and high-volume decision-making forums.
Confident and practises sound judgement, and ability to display empathy while remaining objective and impartial.
A robust communicator with strong written and verbal communication skills, and ability to tailor communication to various stakeholders.
Always striving for excellence with demonstrated organisation skills and ability to effectively prioritise tasks.
ESSENTIAL REQUIREMENTS:
To be eligible to apply for this position, applicants must have existing Australian work rights.
The successful applicant will be required to complete a Background Verification Check which includes a National Police Check (Criminal History), qualification check, and Working with Children's Check.
HOW TO APPLY
Applicants are required to submit an online application. This will include:
Current resume / curriculum vitae (CV) (maximum 5 pages).
Cover letter outlining your relevant skills and experience (maximum 2 pages).
The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural-based interview and online testing.
A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.
ADDITIONAL INFORMATION
For any questions about the position, please contact Amanda Brunskill on ABrunskill@hccc.nsw.gov.au.
For any questions about the recruitment process, please contact HCCC People & Culture at people@hccc.nsw.gov.au.
For more information about Employment at HCCC please follow this link: www.hccc.nsw.gov.au/About-us/Employment.
The Commission is an Equal Employment Opportunity Employer.
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