Enerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Company's businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world.
Our vision is to be our customer's preferred partner through relentless innovation of industrial tools and services that help them safely and reliably tackle their toughest jobs around the world.
Job Description
The Customer Sales Representative supports the branch location and answers inbound sales enquiries directly from existing and potential new customers. The Customer Services Representative is responsible for the internal support of sale and rental activities, fulfillment cycle from order to invoice and prompt resolution of customer issues.
Key Responsibilities:
* Support the whole Commercial Team to meet or exceed monthly, quarterly and annual sales goals.
* Responsible for order to invoice management process and coordination of support activities between sales, operations, and finance.
* Establish, maintain and enhance customer relationships by maintaining accurate records.
* Provide accurate product information, availability & pricing, delivery timelines, specifications and payment terms as required.
Requirements
High school diploma or equivalent and a minimum of 4 years experience in Inside Sales, Sales Support or Customer Service. A college diploma or technical degree preferred.
Knowledge and experience in industrial equipment and/or rental industry, supporting high volume sales via distribution channels and service industry support experience is preferred.
* A solid team player with proven customer support experience.
* Exceptional phone and interpersonal skills with ability to communicate effectively with a diverse group of internal and external stakeholders.
* Ability to self-learn and develop technical understanding of Enerpac product range to efficiently support sales.
What We Offer
Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent.
Enerpac Tool Group is an equal opportunities employer and welcomes applications from all qualified candidates. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please reach out to us.
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