Job Description:
As a Recovery Team Leader, you will oversee and motivate a team of Recoveries Specialists to achieve high standards in claims settlements and maximize revenue recovery. Your role will be pivotal in driving operational excellence, minimizing write-off values, and delivering exceptional claims settlement outcomes.
* Lead a team of Recoveries Specialists to achieve agreed KPIs
* Conduct regular 1:1s, performance reviews, and quality checks
* Drive process improvements and identify opportunities to enhance operational efficiency and insurer relationships
* Manage team productivity, timekeeping, leave, and performance data
* Provide training and develop resources for Claims and Recoveries teams
* Analyse and report on team performance, case law developments, and operational trends
* Approve settlements, recovery rates, task extensions, and other key decisions within delegation authority
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Requirements:
* Experience within the insurance industry (advantageous)
* Proven leadership skills with the ability to motivate and develop high-performing teams
* Strong analytical, negotiation, and problem-solving abilities
* Excellent numeracy, literacy, and presentation skills
* Attention to detail, integrity, and a results-driven mindset
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What We Offer:
1. Flexible hybrid work environment
2. 12 weeks paid parental leave
3. Employee Assistance Program (EAP) for free, confidential support
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