Remuneration and Location
Remuneration: $95,981 to $108,257 pa (HEW5), inclusive of $81,105 to $91,478 salary pa, 17% superannuation and 17.5% recreation leave loading. Ongoing, full‐time on a hybrid basis at Gardens Point.
Open to current staff members of QUT with ongoing full‐time work rights in Australia, and to Aboriginal Australians and Torres Strait Islander peoples who are not QUT staff.
About Us
QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.
The Faculty of Engineering is committed to shaping sustainable, innovative and livable environments through world‐class teaching, research and industry engagement. Its programs advance fields such as robotics, manufacturing, AI, architecture and construction, while addressing global challenges including overpopulation, natural disasters and climate change.
Strong partnerships with organisations such as BMW, Boeing, Stryker, Shell and the Commonwealth Bank of Australia ensure that learning occurs across campus, online and in real‐world contexts, giving students practical and relevant experiences. The Faculty's Schools—Architecture and Built Environment; Civil and Environmental Engineering; Electrical Engineering and Robotics; and Mechanical, Medical and Process Engineering—promote interdisciplinary collaboration.
Internationally recognised researchers work across robotics, medical and mechanical systems, mining, food and beverages, energy and water, supported by leading research centres including the Centre for Biomedical Technologies, QUT Centre for Robotics, Centre for Transformative Biomimetics in Bioengineering, and the Australia China Centre for Tissue Engineering and Regenerative Medicine.
The Faculty is led by the Executive Dean and Executive Management Team, comprising the Deputy Dean, Heads of School and senior staff.
Position Overview
We are seeking a Student Support Officer to join the Office of the Deputy Dean, Faculty of Engineering. The role delivers specialist consultation and high‐quality frontline services to prospective and current students across undergraduate and postgraduate programmes.
The Student Support Officer provides detailed advice on complex course matters, supports academic decision‐making processes, and assists the Student Support Coordinator and wider team to maintain strong, effective student administration. The role interacts extensively with students, academic staff and key stakeholders within and outside the university, contributing to the Faculty's reputation for excellence in customer service and proactive problem solving.
The position ensures accurate record‐keeping, compliance with University governance requirements, and collaboration with areas such as Student Administration and HiQ. It also supports peak workload periods across the Faculty, reviews and improves administrative processes, and upholds health and safety responsibilities. The Student Support Officer reports to the Student Support Coordinator, who provides guidance on performance, development and career progression.
We're offering this role as a hybrid position as part of QUT's commitment to embracing the opportunities created by a more virtual and connected world.
Responsibilities
* Deliver specialist consultation and high‐quality frontline services to prospective and current students.
* Provide detailed advice on complex course matters and support academic decision‐making processes.
* Maintain accurate records and ensure compliance with University governance requirements.
* Collaborate with Student Administration, HiQ and other internal teams.
* Support peak workload periods and review/improve administrative processes.
* Upkeep health and safety responsibilities.
* Report to the Student Support Coordinator for performance guidance and career development.
Qualifications
* Education, training and/or experience equivalent to completion of an undergraduate degree.
* Demonstrated ability to provide a high standard of professional client service in a busy, client‐oriented environment.
* Ability to prioritise work, meet deadlines, balance competing demands while maintaining a high level of attention to detail and accuracy.
* Developed written and interpersonal communication skills with the ability to work as part of a team and liaise with a diverse range of people in a professional manner while maintaining confidentiality.
* Demonstrated ability to use intermediate functions of office technology software applications including word processing, spreadsheets, PowerPoint, e‐mail, formal systems, social media and databases.
Benefits
* A healthy work‐life balance with a blend of on‐campus and off‐campus work arrangements for applicable positions.
* Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
* Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super).
* Fitness Passport and discounted rates on private health insurance.
* Purchased Leave Scheme – up to 8 extra weeks.
* Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on‐campus services such as childcare, parking and gyms.
* Numerous opportunities for professional development including leadership programmes and workshops, and our study assistance scheme.
* Commitment to Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops and representation on university committees.
Why QUT?
We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change‐makers.
As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.
We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations and gender identities, and those who are living with disabilities to apply for positions at QUT.
How to Apply
Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.
Find out more about this position and submit your application by clicking "Apply" or the link below.
Job details at: 26062 – Student Support Officer.
Job opens: 11‐Feb‐2026
Applications close: 25‐Feb‐2026 at 11:30 pm
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