About the opportunity
IFYS has an exciting opportunity for a skilled and motivated leader to fill the role of Case Manager in Townsville. This position is a frontline management position overseeing one residential program and a team of Residential Youth Workers. Case Managers make a positive impact in the lives of children and young people by ensuring they are provided high standards of care in a safe living environment.
What's on offer?
* Permanent leadership role based in Townsville
* Full-time role, Monday to Friday roster
* Salary base $105,349.92 per annum + super
* Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)
* Career and professional development opportunities
* Skilled leadership and supportive team environment
* Unique in-house training opportunities including Therapeutic Crisis Intervention training, Preventing Child Sexual Exploitation and Sanctuary training
* Free access to the CALM Premium App & Flight Centre personal travel discounts
* Access to the Employee Assistance Program (EAP)
Key responsibilities
* Manage and oversee the day to day running of the program
* Provide leadership and management to all staff including supervision and development
* Ensure that the program provides trauma informed therapeutic care to young people within a safe, clean and hygienic environment
* Manage positive relationships with all stakeholders
* Ensure the program adheres to all reporting and documentation requirements
* Write Safety Plans and contribute to Positive Behaviour Support Plans
* Attend critical appointments with young people and facilitate/attend relevant meetings
* Complete rosters that reflect smart rostering and industrial compliance
* Plan and conduct developmentally appropriate individual and group activities consistent with meeting the young people's needs and goals in line with Case Plans
* Contribute to efficient and comprehensive on boarding, induction and training of new staff
Requirements for the role
* Experience working in a leadership position in a similar field
* A relevant tertiary qualification, Diploma level or higher
* Knowledge of relevant legislation and best practices
* Excellent interpersonal and communication skills, with the ability to build and maintain effective relationships with all stakeholders
* Demonstrated leadership abilities, including the capacity to motivate and empower a team to achieve positive outcomes
* Sound judgment, problem-solving skills, and the ability to handle crisis situations calmly and effectively
* Exceptional time management and prioritisation skills
* Demonstrated experience in maintaining program compliance
* A continuous learning mindset
Must hold or be willing to obtain if successful
* Valid Queensland driver's license with no restrictions
* QLD Working with Children Check (Paid Blue Card)
* Licensed Care Suitability Check (LCS2)
* National Crime Check (IFYS will complete a new check through our systems)
Applications close Friday the 10th of October. Applications received after this date will be accepted but may not become part of the initial candidate pool.
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