5 days ago Be among the first 25 applicants
Our client are a revered Australian brand with a decades-long legacy of design excellence, and a commitment to innovation, and award winning customer experience. They have established a strong retail footprint in ANZ and recently started their expansion internationally which is supporting their ambitious growth strategy. As part of their relentless drive to have a best in class customer experience they have created a new role of National Home Delivery Manager to join their team in Sydney.
National Home Delivery Manager
A professionalise and elevate the capability of the last mile delivery team with the ultimate goal of improving the Customer Net PromoterScore. With a mix of own-fleet and third-party delivery drivers across multiple regions, the role plays a critical part in shaping consistency, reducing incidents, and delivering a world-class customer experience at the final mile.
Key responsibilities include:
* Implement continuous training programs focused on improving service quality, delivery efficiency and customer satisfaction.
* Collaborate with Logistics, Customer Service and Retail teams to ensure alignment of training objectives.
* Prepare and deliver regular reports on training outcomes, driver performance improvements, and recommendations for ongoing enhancements.
* Oversee onboarding processes, ensuring new hires are fully trained in delivery operations, assembly of products, safety protocols, and customer interaction.
* Optimise the utilisation of current transport fleet to increase and complement freight costs.
What's on offer
* Drive change in an exciting new role
* Join an Australian leading retail business
* $130k-$150k + super + bonus
If you are interested, please click APPLY NOW or reach out to Conor directly at
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