About the role As a consumer service officer, you will be working alongside experienced team members to help provide seamless support to selectability's recipients. selectability is seeking an experienced and motivated professional to provide leave coverage from 05 January 2026 to 27 February 2026. The consumer service officer's key responsibilities include, but are not limited to: being the first point of contact for recipients and employees at selectability managing daily rosters and monitoring the hours worked by our lifestyle support workers receiving and responding to a high volume of phone calls completing daily administrative tasks, including delegated tasks from team leaders managing recipient appointments actioning staff leave application forms About you To be considered for this rewarding role you will have: positive recipient focus and dedication to the team demonstrated experience in rostering and/or similar knowledge of established work practices and procedures (highly desirable) ability to maintain and exercise strict confidentiality demonstrated ability to work in a professional manner strong attention to detail and time management skills ability to multitask in a fast-paced environment effective communication skills, both oral and written strong computer literacy skills with intermediate to advanced IT software skills, including the use of Microsoft Office Suite Role requirements a current minimum P1 "C" class Queensland drivers’ licence a currently registered, roadworthy, and fully comprehensive vehicle a Child Safety & Personal History Screening check a Positive Notice Working with Children (blue card) (or the ability to obtain) NDIS Worker Screening Clearance (or the ability to obtain) NDIS Worker Orientation Module 'Quality, Safety & You' completion certificate About the offer This position has the flexibility to be casual, permanent part time, or permanent full time based in Townsville. We offer a range of benefits including: hourly rate of $34.58-$47.16 super up to $15,900 FBT salary packaging benefits access to fitness passport flexible working arrangements career pathways and opportunities for development employee assistance program offering confidential counselling support for employees Applying If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role. If you would like more information please contact selectability's HR Townsville team on 07 4453 0100 or by email hrtownsville@selectability.com.au About us selectability is a not-for-profit charity with a primary focus of improving mental wellbeing and contributing to suicide prevention across regional Queensland. We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf. If you would like to know more, please visit our website.