A public health organization in Australia is seeking a leader to oversee IT service management practices.
Key Responsibilities
* Develop and implement strategic plans for service delivery.
* Ensure thorough understanding and application of ITIL principles.
* Collaborate with teams to improve enterprise ITSM tool utilization, specifically ServiceNow.
Requirements
* Fully qualified professional with extensive experience in service management and leadership roles.
* Demonstrated expertise in leading cross-functional teams, managing change initiatives, and fostering innovation.