ASAP Start - NSW Government Job Prospect
- 8-month contract + view to extend
- $32 - $36/hr + super
**Customer Experience Consultant**
**Start Date: ASAP**
**End Date: 8-Months + view to extend**
**Location: North Sydney, NSW**
**Pay: $32 - $36/hr + super**
The Customer Experience Consultant is responsible for supporting the customer lifecycle process and providing a broad range of administrative support services to contribute strategic objectives, maximise student enrolments and support a culture of excellence in customer service.
**Key accountabilities**:
- Provide support to the customer lifecycle process such as initial enquiries, enrolment, on-boarding, ongoing customer consultation and administration to ensure a proactive, customer focused service that maximises customer engagement, issue resolution, acquisition, enrolment completion and retention
- Provide a broad range of high quality administrative support services to stakeholders including correspondence, submissions, system administration and other services to foster a collaborative approach with stakeholders that ensures a positive customer lifecycle experience
- Provide informed, targeted and timely course information advice to customers to maximise engagement and assist customers with vocational education and training decisions
- Support the development and ongoing improvement of the customer lifecycle process including recommending changes to procedures and information to ensure a structured, cohesive and comprehensive customer engagement strategy that delivers a customer centric experience
- Promote products and services throughout the customer lifecycle to increase customer uptake of products and services to contribute to customer satisfaction, revenue and business growth opportunities.
**Key challenges**:
- Prioritising workload and balancing competing demands and high volumes of work during peak periods to ensure high levels of support and high quality customer experience
- Maintaining knowledge of currency of systems, products and services to ensure that accurate information is provided to customers and stakeholders
- Maintaining confidentiality of customer information to ensure compliance with state and federal government legislation.
- Working flexibly as required and maintaining a collaborative approach with stakeholders to meet the requirements of the Customer Experience Team and the customer engagement objectives.
- Identifying customer segment target markets to ensure that appropriate services and support are provided.
Peka Arona
Recruitment Consultant
Number: 0478 091 547
3 Spring Street, NSW 2000 Australia
“We encourage people with disabilities and from other diverse backgrounds to apply. We do not discriminate based on disability.”
📌 Customer Experience Consultant
🏢 Northbridge Recruitment
📍 Sydney