Full-time 38 hours per week, On-going position Warrnambool Campus $73,731 per annum, plus superannuation Reporting to the Team Leader - ICT Services, the Coordinator - Technology Support fosters a culture focussed on delivering an exceptional support experience for SWTAFE staff and students.
This role will involve coaching and supervising a small team with a customer focused mindset, developing quality measures, systems and processes to help the team deliver exceptional customer service in supporting the ICT needs of the wider organisation.
This role will supervise a team providing innovative, high quality support across multiple locations and technologies which align to user needs and organisational objectives.
The position will be responsible for providing specialist advice to influence decision making in order to increase the effectiveness of IT systems and practices.
The Coordinator - Technology Support is the first escalation point for incoming issues logged with the Helpdesk and is the second point of resolution.
This role is also responsible for the efficient and effective support and delivery of all end user devices, including the management of SWTAFEs standard operating environment (SOE).
The must havesMandatory requirements A degree in ICT or related field, work towards an ICT Degree or a related field, or a combination of a vocational qualification with relevant work experience or a suitable combination of lesser qualifications and significant relevant experience Variations of the above point will be considered Experience leading service desk operations in a Windows networked environment Employee Victorian Working with Children and satisfactory Police Check Current Victorian Driver's license Highly desirable requirements Knowledge or qualification in IT service management practices Experience working in a virtualised server environment and on a Windows Server platform The ability to work in Active Directory to undertake required account and policy work Knowledge of network configuration and support About usSWTAFE is the leading vocational education provider in South West Victoria.
We offer a diverse range of courses across various industry sectors, spanning from healthcare and business, to trades, technology, arts and agriculture and more.
We are committed to ensuring our graduates are well-prepared to navigate the challenges of the dynamic job market of today, and are equipped with the skills build a successful future career.
As a place to work, we strive for a supportive, diverse workplace culture that encourages personal and professional growth, and in 2023 SWTAFE was ranked #1 in the Victorian TAFE sector for staff satisfaction.
What we can offer you Priority applications to a Warrnambool council-run day care facility Fun social club with health and wellbeing activities Employee recognition program Continuous opportunities for tailored learning and development Accessible Employee Assistance Program including an easy to navigate app Any Questions?
Please contact: Russell Bennett, Manager – ICT & Innovation? 03 5564 8906? ****** A full position description is available from the Careers at SWTAFE webpage.
Applications close: Sunday, 11 May 2025 Successful applicants will require a Working with Children Check and a National Police Record Check.
How to applyIf this role resonates with you and you have the necessary skills and experience, then we would love to hear from you.
To apply for the role, please click 'Apply for this job' and provide a copy of your current resume and cover letter, which addresses the key selection criteria outlined in the position description.
Don't forget that you can utilise the SEEK website for great advice and resources, from resume writing through to interview tips.
For local support in the South West with job readiness skills (from resume writing to interview tips), please contact the South West Skills and Jobs Centre.: ******: 03 5564 8515 If you require any adjustments to assist you with your application, please contact South West TAFE's Recruitment Team on 03 5564 8711 or by emailing ****** South West TAFE is a child safe and equal opportunity employer; fostering a fair, safe and inclusive environment and embraces all forms of diversity.
We strongly encourage applications from people with a variety of attributes, including but not limited to: A person with a disability Aboriginal and/or Torres Strait Islander Culturally and linguistically diverse LGBTIQA+