The Client
Quest Dandenong is a reputable serviced apartment accommodation provider catering to both corporate and leisure travellers. The property is committed to delivering high quality guest experiences, maintaining strong operational standards, and ensuring the efficient management of all hotel functions. The business now seeks an experienced Hotel Manager to oversee daily operations and lead the team in Dandenong, VIC.
The Role
Full‑time position as Hotel Manager with an annual salary between $78,000 to $80,000 plus superannuation.
Responsibilities
* Manage, organise and control overall accommodation, restaurant, and guest services of the motel.
* Supervise and delegate duties to supervisors and prepare work schedules for them.
* Supervise all sections and improvements in operation to identify opportunities to improve service standard.
* Plan and organise departmental periodical training sessions for staff.
* Ensure good communication and cooperation between the front office department and other departments.
* Perform all duties applicable to the night shift, ensuring all reports, system checks and run of the day (date system change) are performed according to standards and motel requirements.
* Control and manage expenses of all motel departments.
* Liaise closely with Housekeeping to ensure that optimum number of rooms/suites are available and all incoming guests’ requirements are met.
* Actively take part in sales activity within the hotel, including referral of leads to the Sales office.
* Read all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updating and correcting information in accommodation software accordingly.
* Conduct regular inspections of areas directly under his responsibility.
* Meet regularly with supervisors to convey all necessary information regarding events taking place in the hotel, memoranda received, transfers and training procedures or instructions from management.
* Meet on a monthly basis with all team members in the department to convey information and discuss technical queries and to solve any problems employees may encounter.
* Monitor systems development processes to ensure successful project completion.
Requirements
* Relevant tertiary qualifications in Hospitality or Hotel management.
* At least 2 years of relevant professional experience in a similar role, with a recent and continued 12 months of work experience in the role with the same employer.
* At least 2 years of experience with accommodation software – e.g., Opera, Ciirus, Gocanvas.
* At least 2 years of experience managing daily hotel or motel operations, including front office, housekeeping, and guest services.
* At least 2 years of experience leading team and in staff supervision, scheduling, and performance management.
* At least 2 years of experience in financial management, including budgeting, cost control, and revenue forecasting.
* At least 2 years of experience in handling customer relations, resolving guest complaints, and ensuring service excellence.
* Ability to work under pressure to meet strict deadlines.
* Excellent written and verbal communication skills.
* The ability to multitask while maintaining a calm and efficient demeanour.
* Enthusiasm, energy and a “can do” attitude.
* 2 contactable referees to be included in the resume.
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