Overview
Workers Compensation Claims Advisor – Sydney. Make a real difference in people's lives with Suncorp Group. Are you passionate about helping people through some of life's toughest moments? At Suncorp Group, we're committed to empowering our teams to provide compassionate, solutions-focused support when it matters most. We're now welcoming applications for a Workers Compensation Claims Advisor to join our supportive and high-performing Sydney team.
What You'll Be Doing
In this role, you will:
* Manage a portfolio of Personal Injury, Commercial Claims, ensuring workers receive the right care, support, and entitlements.
* Review medical, rehabilitation, and financial reports to make informed and accurate claim decisions.
* Apply sustainable, cost-effective strategies while keeping the wellbeing of injured workers at the centre of everything you do.
* Work collaboratively with internal teams, providers, and external partners to deliver proactive case management.
* Provide exceptional customer service to injured workers, employers, and stakeholders.
What We're Looking For
You don't need to tick every box — what matters most is your ability to learn, adapt, and genuinely care.
* Relevant Experience: Ideally in Workers Compensation, claims management, portfolio coordination, or a call-centre environment. Backgrounds in psychology or allied health are highly regarded.
* Empathy & Communication: You listen deeply, communicate clearly, and handle sensitive conversations with professionalism and care.
* Team Spirit: You enjoy working with others and contribute to a positive, collaborative culture.
* Resilience & Problem-Solving: You're confident managing complex information and navigating challenging situations to achieve the best outcomes.
Why You'll Love Being Part of SuncorpBenefits
* Competitive salary + performance incentives
* Generous leave offerings: annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
* Hybrid working options for better work–life balance
* Staff discounts across 400+ top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia
* Reward & Recognition programs celebrating your achievements
* Professional development with ongoing training, coaching, and clear career pathways
* Community connection: opportunities to participate in charitable initiatives like Spirit to Cure
Note: Benefits may vary depending on role, level, and location.
Need Support
We're committed to ensuring everyone can participate equitably in our recruitment process. If you require adjustments or assistance, please reach out confidentially to:
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