OverviewAttractive Salary | Company Car + Phone | Employee BenefitsLeadership Role | Operations Manager | Growing Business | Essential ServiceHigh Performing & Agile Setting | Strong Customer Service FocusJJ's Waste & Recycling is a national waste management company with 23 divisions, 135 sites and nearly 3000 employees.
We operate a fleet of over 2300 vehicles and provide services including waste collection, conversion to energy, composting, manufacturing waste management equipment, asbestos removal, oil refining and recycling, and in-house fleet management and technology systems.
Teams include Drivers/Operators, Heavy Vehicle Mechanics, Customer Service, Operations, Finance, IT/Digital, Environment, Engineering, Industrial Chemists, Safety, Administration and more.Note: This description includes current context about the company and roles; for this posting, focus is on the Operations Manager role in the Gold Coast region.About the RoleWe are seeking an enthusiastic and capable Operations Manager to help lead our team based across the Gold Coast.
You will have a sense of urgency, be a natural people leader with a customer focus, and the ability to set objectives and deliver results.
You will be an excellent communicator, able to establish goals and support your team to achieve them.
You will manage the relationship between operations and our customers.Key ResponsibilitiesManage all functions across the site with 50+ employeesPlan for and react to changeEngage, lead and develop the team, and see it throughDeliver the overall branch strategyDrive ongoing improvement initiativesEnsure a high-level safety and customer service cultureSupport and motivate the sales team to achieve growth targetsEnsure compliance with all policies, legal and regulatory requirementsAbout YouFantastic at employee engagement; you are a natural people leader and enjoy interacting with your teamExperience working in a similar roleHands-on leader, willing to lead from the frontKPI- and customer-focused with the ability to perform under pressureAbility to prioritise, think laterally and make things happenExperience in Transport/Logistics/Mobile Service industryApproachable and supportive leader with strong people and time management skillsQuick learner in a fast-paced and varied roleStrong work ethic, integrity, honesty and commitmentAbility to learn new internal programs and technologyProactive and willing to upskillCommitment to achieving customer service of the highest standardHold or be willing to attain a HR class licenseBenefitsLeadership opportunity within a growing Australian-owned businessAttractive Salary + Car + PhoneCareer development and growth opportunitiesOn-site parking | Full-time, permanent roleCorporate Health and Fitness Program - Fitness PassportSalary sacrificing and novated leasingBanking partnerships – financial, budgeting and mortgage adviceDiscounts at over 100 retailers (including groceries and fuel)Car servicing, parts and accessories discounts – plus current car discountsStability of a national, Australian family owned with over 90 years' experienceNext StepsInterested applicants should APPLY NOW.
The recruitment process may include a phone interview, face-to-face interview, skills-based assessment, pre-employment medical and an opportunity to meet the team.
To view other vacancies or more information about the role go to: the CompanyEstablished in 1932, JJ's Waste & Recycling (formerly J.J. Richards & Sons Pty Ltd) is Australia's largest, family-owned and operated waste management company.
We are a national organization with a dynamic attitude that values safety, the environment, and high-performance culture.
No agencies please; unsolicited communication will result in forfeiture of engagement or partnership.
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📌 Operations Manager - Gold Coast
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📍 Gold Coast