We're partnering with a Federal Government department to engage 2 x APS3 Helpdesk Officers to support a national online training platform used across the early childhood education sector.
This role is ideal for candidates with helpdesk or customer support experience who already hold an active Baseline Security Clearance.
Multiple locations (Sydney, Canberra, Melbourne, Brisbane + others)
* Opportunity to work within the Federal Government (APS3 level)
* Support a high-impact national training platform
* Blend of IT support + administration + customer service
* Structured environment with clear SOPs and processes
* Strong potential for extension
* Deliver Tier 1 helpdesk support (password resets, account access, enrolments)
* Triage and resolve incidents using knowledge articles and SOPs
* Manage user accounts, bulk uploads, and certificate re-issuance
* Produce reports and data extracts
* Maintain accurate records and ticket updates
* Escalate non-standard issues appropriately
* Contribute to FAQs and continuous improvement initiatives
* Experience in helpdesk, service desk, or customer support
* Exposure to ticketing tools (ServiceNow, Jira, Zendesk, etc.)
* Strong communication and troubleshooting skills
* Ability to follow structured processes and workflows
* Good attention to detail and data accuracy
* Experience with LMS platforms
* Previous government / APS experience
* Call centre or high-volume support background
* Active Baseline Security Clearance (must already be in place)
If you meet the clearance requirement and are looking for a government helpdesk role with the potential for an immediate start, we'd love to hear from you.
Apply now or reach out for a confidential discussion
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