Job no: 928147Work type: Part timeLocation: Adelaide Metro NorthernCategories: Administration, Business and Management
* Northern Adelaide Local Health Network – Lyell McEwin and Modbury Hospitals – Elizabeth Vale and Modbury
* Salary: $64,195 - $67,154 p.a. (pro rata) plus Superannuation and Salary Sacrifice benefits – ASO2
* Ongoing Part‐Time, working 15 hours per week
About the Role
An exciting opportunity is available to join the Northern Adelaide Local Health Network as a Switchboard Operator, playing a vital role at the heart of hospital operations.
As a first point of contact for patients, staff and external stakeholders, you will deliver a professional, responsive and compassionate telecommunications service that supports safe, efficient hospital care. From answering and accurately diverting incoming calls to responding swiftly to emergency codes and alarms, your work will directly contribute to the smooth functioning of a busy, fast‐paced healthcare environment.
Beyond call handling, this role involves applying strong administrative skills in the day‐to‐day operations of the department. You will follow established procedures and policies while ensuring patient and staff information is handled accurately, confidentially and within required timeframes. Your calm, methodical approach will help ensure critical information reaches the right people, at the right time.
This role is rostered to work across a 24/7 service to support flexible, high‐quality care delivery.
About You
To succeed in this role, you will bring well‐developed interpersonal and customer service skills, with the ability to engage respectfully and professionally with a range of stakeholders. You will demonstrate sound organisational skills and initiative, allowing you to prioritise competing demands, manage high‐pressure calls and meet tight deadlines with confidence. Strong problem‐solving ability, adaptability in response to change, and competent keyboard and data entry skills are essential. You will be comfortable working both autonomously and as part of a collaborative team, with clear written and verbal communication skills, excellent diction and polished telephone etiquette. A proven ability to respond promptly to high‐priority calls and emergency codes will be key to your success.
You are calm under pressure, adaptable, and motivated by providing exceptional service in a healthcare setting. You take pride in accuracy, confidentiality and professionalism, and understand the importance of your role in supporting patient safety and hospital operations. Your positive attitude and willingness to contribute make you a valued team member.
About Us
The Northern Adelaide Local Health Network (NALHN) is a leading provider of public healthcare services in South Australia.
NALHN serves over 400,000 people in northern Adelaide with a comprehensive range of high‐quality medical services, including emergency, surgical, obstetric, neonatal, paediatric, oncology, geriatric, palliative care and rehabilitation, and mental health care. Recently, NALHN has upgraded its facilities and plans to expand further. The network provides primary health care with a focus on community health promotion and chronic disease management. With nearly 6,500 employees, NALHN emphasises quality care and a supportive work environment guided by respect, integrity, and accountability. Our core values foster excellence, innovation, and equitable health outcomes.
At NALHN Everyone Has a Story, Everyone Matters, Everyone Contributes and Everyone Grows.
Benefits of working at NALHN
From salary packaging to flexible working arrangements, a large range of opportunities for movement and career progression, you'll find there are lots of benefits of working with Northern Adelaide Local Health Network.
Salary packaging is an option for saving money by paying for some of your everyday expenses from your salary before it is taxed.
Relocation assistance may be available for successful applicants from interstate or overseas.
NALHN supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.
SA Health is committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, members of the LGBTIQA+SB community and people who live with disability and/or neurodivergence.
We are committed to making workplace adjustments to provide a positive and supportive work environment. You are encouraged to let us know if you have any support or access requirements during the recruitment process and beyond to ensure you can perform at your best.
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
Appointment will be subject to a satisfactory Criminal History Check.
Check(s)
* National Police Check (National Police Certificate) for general employment probity, vulnerable person‐related employment and aged care sector screening – apply to any of the accredited bodies approved to offer a service direct to the public. Accreditation is provided by the Australian Criminal Intelligence Commission. See our National Police Certificate accredited bodies page for links to lodge screening requests.
Immunisation Risk for this position
Category B (indirect contact with blood or body substances)
SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.
EEO Statement
Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job Ref: 928147
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