Fulltime position based in Bathurst
Amidst sustained growth, VERTO is seeking a highly motivated ICT Support Officer to join our dynamic IT Team. The role offers a diverse blend of support tasks across our systems alongside contributions to project work. You will play a significant role in our commitment to innovation and providing excellent assistance to our users in line with our SLA's. Embrace the opportunity to make a meaningful impact on our upcoming projects that will shape the ICT landscape and contribute to the organization's success.
About the role….
Key responsibilities include:
* Provide hardware and software support (L1 and L2) to users for our business systems via phone and email within our service desk facility.
* Adhere to our internal service level agreements to ensure the best support to our users is being provided.
* Be involved in project related tasks that contribute to new innovations and platforms you will support.
* Collaborate and receive guidance from other IT team members to assist in the diagnoses of problems and address support more complex technical challenges (L3), escalating issues when necessary.
* Support the onboarding and offboarding processes for staff, ensuring proper account setup, access, and equipment provisioning.
* Conduct proactive maintenance, system monitoring, and performance tuning to ensure optimal system functionality and reliability.
* Occasional travel to sites for installation and upgrades of the systems you support, or for other related reasons.
* Participate in regular IT team meetings and contribute to the continuous improvement of processes and service delivery inline with our ISO27001 obligations.
What we offer….
* Salary packaging with up to $15,900 tax free options
* Additional $2,650 Meals and Entertainment tax free salary packaging benefits
* 5 weeks annual leave
* Internal training and leadership programs
* Salary continuance insurance
* Access to company sponsored formal qualifications
* Access to free counselling though our Employee Assistance Program.
About you….
* Relevant ICT qualifications with a minimum two year's ICT related experience.
* Relevant industry certifications are beneficial but not required (with a desire to acquire new certifications).
* Proven experience providing ICT support within an business environment within service desk ticketing platforms.
* Strong communicator, team player and a proactive approach to work.
* Strong understanding of enterprise hardware and software platforms.
About us.... VERTO has been operating as a not-for-profit organisation that positively transforms the lives of individuals through the services we offer for over 40 years. These services include:
* Employment Services
* Training
* Indigenous Services
* Community services
* Tenants Advice & Advocacy
* Financial Counselling
With our team of more than 500 across the VERTO group, we represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an equal opportunity employer and welcome all applications, including from people with disability, those from culturally diverse backgrounds, and Indigenous Australians. All VERTO team members share the responsibility for the safety and wellbeing of the people who engage with us. We are happy to adjust our recruitment process to support accessibility needs.
Interested? Please apply early as applications are being reviewed as they are received. Click on 'Apply Now'. Your application should consist of a tailored resume to suit this role including contact details of two work referees. Successful candidates will need to provide:
* Working With Children Check
* National Police Check
* Right to Work
* Current Drivers Licence
* myID.
Need more information?
Contact Human Resources on or call for a confidential discussion.
Alternatively see our website at
Salary Packaging is available to all VERTO employees through AccessPay, more information can be found at
Applications will close: The selection process will commence upon the receipt of applications & will close at 9am Friday the 9th of January 2026 or prior, if a suitable candidate is found.