Business Support OfficerAmenity & Compliance Band 4 | Full-time | Local Government
A metropolitan local government authority is seeking an experienced Business Support Officer to join its Amenity and Compliance function.
This role provides high-quality administrative, infringement management and customer service support across a busy regulatory environment.
About the Role
This position plays a key role in supporting compliance and regulatory services by delivering accurate administration, evidence-based decision-making and professional customer service.
Key Responsibilities
Providing efficient and effective administrative support across the Amenity and Compliance function
Processing applications, permits, nominations, payment plans and animal registrations accurately and within timeframes
Assessing and determining infringement review applications in line with legislation, policies and guidelines
Preparing clear, high-quality written correspondence explaining decisions and outcomes
Responding to customer enquiries via phone, email and counter service with professionalism and empathy
Maintaining accurate records and ensuring data integrity across Council systems
Registering enquiries and complaints and escalating urgent matters to relevant officers
Supporting continuous improvement initiatives and contributing positively to team culture
Assisting with induction, training and support of new team members as required
About You
You are a detail-oriented administration professional who thrives in a fast-paced, customer-focused environment and is confident working within legislative frameworks.
Key Qualifications
Experience in high-volume administration and customer service roles, ideally within local government, justice administration or a regulatory setting
Strong ability to interpret and apply legislation, policies and procedures
Experience preparing complex, professional written correspondence
Excellent verbal communication skills, including the ability to manage difficult or sensitive conversations
Strong time management skills with the ability to prioritise and meet competing deadlines
Confidence working independently while contributing effectively to a team
High attention to detail and commitment to quality outcomes
Proficiency with Microsoft Office and corporate systems (records management and case management systems desirable)
Key Capabilities
Customer and community focus
Accountability and sound judgement
Collaboration and relationship building
Integrity, discretion and professionalism
Ability to remain calm and effective under pressure
How to Apply
If you are a motivated administration professional seeking an opportunity to contribute to essential community services within a supportive local government environment, we encourage you to apply.
Diversity and Inclusion
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at .
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