Project and Operations Coordinator
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1. About the Role
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This is a highly varied role that requires a detail-driven individual who can thrive in a fast-paced environment.
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* You will be responsible for coordinating the delivery of both short-term cybersecurity projects and ongoing managed services, including scheduling, task tracking, and reporting.
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* You will run project meetings, record outcomes, and follow up on actions with internal teams and clients.
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* You will support client onboarding, milestones, and contract renewals, while assisting with operational reviews and service management processes.
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* You will contribute to customer success by gathering feedback, enhancing engagement, and tracking upsell or cross-sell opportunities.
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* You will coordinate marketing content, including social media posts, video coordination, email campaigns, and branded materials.
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* You will maintain office operations, including supplies, equipment, events, travel logistics, and WHS responsibilities.
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* You will collaborate with technical teams and leadership to ensure efficient workflows, resource scheduling, and high-quality service delivery.
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About You
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* Proven organisational skills, strong time management, and exceptional attention to detail are essential for this role.
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* Tech-savvy individuals with the ability to quickly learn and utilise new systems and tools are highly regarded.
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* Excellent verbal and written communication skills, with the ability to interact confidently with clients and internal teams, are required.
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* A proactive approach to work and commitment to follow through are also essential.
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* Experience in customer service or relationship management is highly valued.
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* The ability to prioritise tasks and manage time effectively is crucial for this role.
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Why This Role?
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* This is an exciting opportunity to be part of a dynamic team that values your contributions.
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* You will have the chance to grow your career with ongoing training, support, and development opportunities.
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* This role offers a rare combination of structure and creativity, making it perfect for someone who likes to wear multiple hats.