Associate experience product manager (west perth)

As an Associate Experience Product Manager, you will be contributing to the strategic direction and optimisation of digital member-facing experiences. The role will gather insights, manage documentation, support cross-functional collaboration, and contribute to continuous experience improvement. This role is being offered as a 24-month max term contract.

• Conducting research and analysis on market trends, competitor activity, emerging product capabilities, and user behaviour to uncover insights and opportunities.
• Preparing and maintaining product briefs, roadmaps, documentation, and planning materials using tools like JIRA, Confluence, and shared drives.
• Tracking delivery progress by monitoring milestones, managing dependencies, and supporting coordination across product initiatives.
• Expanding experience measurement by coordinating survey rollouts, managing feedback channels, and maintaining dashboards and reports.
• Collaborating with data teams to interpret product data in context, translating findings into actionable insights that support prioritisation and value tracking.
• Engaging stakeholders by preparing clear communications, leading cross-functional updates, and drafting performance summaries for internal audiences.
• Synthesising research insights into actionable recommendations that inform decision-making across the product lifecycle.

• Diverse experience with a proven ability to identify customer experience opportunities and deliver impactful outcomes.
• A passion for digital products, customer experience, and product management, supported by real-world contributions.
• Strong customer focus with commercial acumen by aligning product decisions to customer needs, business value, and strategic goals.
• Ability to solve problems systematically by breaking down ambiguity, finding practical solutions, and working iteratively to improve outcomes.
• You can communnicate with clarity by translating complex ideas into explicit, relevant messages for diverse audiences and stakeholders.
• Ability to collaborate effectively across teams with a proactive, organised, and accountable approach to shared goals and execution.

• A workplace culture where our people feel valued, respected and empowered.
• Work in flexible ways that meet work/life commitments and support wellbeing.
• Be part of a purpose led organisation that gives back to the WA community.
• An environment that values ongoing career development.
• Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance.
• Opportunities for community engagement and corporate volunteering.