All You Can Eat, Steak and Seafood Buffet, Overlooking the Stunning Darwin harbour. From romantic dinners to large group functions, we have something to cater for everyone's tastebuds. Providing the freshest seafood, steaks, salads, cakes, Asian and Australian cuisines Darwin has to offer.
Position Available: We are looking for an experienced and passionate Waiter Supervisor to join our team! If you thrive on delivering excellent customer service and leading a dynamic team, we would love to hear from you.
Responsibilities: Overseeing table assignments, order accuracy, and timely service delivery while ensuring compliance with service standards, monitoring guest satisfaction, and resolving complaints effectively to enhance the dining experience. Coordinating between the front-of-house and back-of-house teams to ensure seamless service flow and conducting pre-shift briefings to communicate daily specials, events, and goals. Enforcing hygiene and safety standards among staff, conducting regular inspections of the dining area and service stations, and ensuring a clean, safe environment for guests and employees. Greeting and interacting with guests to ensure a positive dining experience, addressing special requests or VIP needs, and handling unique circumstances to maximize customer satisfaction. Assisting in organizing and supervising special events, private dining, and large group bookings while ensuring service excellence and event success. Requirements: At least 2 years of experience in the food and beverage industry, with a minimum of 1 year in a supervisory or team leadership role. Strong customer service mindset with the ability to address guest needs and resolve complaints efficiently. Effective communication skills to engage with diverse customers and team members. Fluent in English with strong verbal and written communication skills. Flexibility to work varied shifts, including weekends and holidays. Basic computer skills and familiarity with POS systems or scheduling tools. Knowledge of food and beverage service procedures, including taking orders, serving, and wine/food recommendations. What We Offer: Opportunities for growth and development Supportive team and work environment How do your skills match this job? How do your skills match this job? Sign in and update your profile to get insights.
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