This role is ideal for a seasoned operations professional seeking a challenging opportunity to lead and streamline warehouse operations, ensure timely delivery of products to customers, and contribute to the success of a dynamic team.
Key Responsibilities:
1. Effective management of daily warehouse operations to meet surgery dates and customer demands.
2. Liaise with sales teams to understand customer needs and preferences.
3. Build and maintain strong relationships with key stakeholders, including customer service and sales teams.
People Management:
1. Provide leadership and guidance to employees, ensuring consistency and maximizing employee engagement.
2. Ensure daily shifts are covered, organizing employee requirements during absences and coordinating on-call rosters.
3. Promote a safe working environment, adhering to relevant policies and standards.
Inventory Management:
1. Manage in-transit reports and reconcile weekly inventory levels.
2. Conduct regular cycle counts and stock takes to maintain accuracy.
3. Optimize stock turns and shelf life management to improve efficiency and minimize write-offs.
4. Process returns into SAP promptly, ensuring seamless inventory management.
5. Implement effective inventory rotation and removal of expired items.
6. Oversee stock management practices, including consignment stock, rotation, expiration removal, and accuracy.
7. Coordinate re-pack/re-label activities according to specifications.
8. Minimize errors and scrap, meeting service level expectations.
Reporting and Analysis:
1. Conduct comprehensive reporting on warehousing, distribution, and customer service performance, providing analysis and recommendations.
2. Monitor inventory, errors, scrap, DIFOT, LIFR, and utilization metrics, identifying areas for improvement.
3. Proactively address customer service issues, ensuring prompt resolution.
Problem Resolution:
1. Identify booking discrepancies and implement corrective actions to minimize risk.
2. Investigate and reconcile stock discrepancies, ensuring accuracy.
3. Lead exception management in NDC and Loan areas, resolving complex issues.
Logistics and Shipping:
1. Manage domestic and international shipping, ensuring timely communication and coordination.
2. Control freight costs within budget, optimizing logistics processes.
3. Ensure compliance with procedures for instrument and implant delivery.
4. Oversee team activities related to kit, clean, and distribute loan sets.
5. Review logistics processes to enhance customer experience and satisfaction.
To be successful in this role, you will require:
1. Certificate in warehousing and distribution.
2. Certificate IV in frontline management or relevant management qualification (desirable).
3. MBA (essential).
4. Experience in customer service and supply chain environments.
5. Proven leadership and team motivation skills.
6. Experience managing operational costs from a P&L perspective (desirable).
7. Experience with loan set operations, consignment stock, and Kit/BOM setup.
8. Experience working with contaminated materials.
9. Exposure to Six Sigma methodologies.
10. Technical knowledge of medical devices (essential).
Please submit your application, including a cover letter addressed to the Talent Acquisition Lead ANZ. Due to the high volume of applications, only shortlisted candidates will be contacted.