Crystalbrook Riley is a five-star Hotel in Far North Queensland. We are locally integrated with an environmentally conscious approach, and we embrace a love for delivering elevated experiences, sophistication, luxury accommodation, and stunning dining experiences.
At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.
The Role
We are Customer Obsessed We are Collaborators We are Courageous If these values resonate with you and you are as passionate about excellence through elevated experiences as we are, you may have just found your perfect position Crystalbrook Riley is looking for a customer-focused Porter to join our Front Office Team. Unleash your positivity and embrace the opportunities that come with connecting with our visitors and guests. We are looking for a forward-thinking people-person who can work within a team environment all working to elevate our guest experience to new heights.
About You
You will be motivated to provide the best guest experience possible
You will be team-centric and enjoy working to common goals
You will have previous hotel guest service experience
You will possess excellent knowledge of Cairns with an enthusiasm for local tourism and hot spots
You will be available to work across a 7-day roster - evenings and nights included
You will display out of the box thinking to achieve greatness in a fast-paced environment
Note: Unfortunately, we are unable to consider individuals holding short-term or student Visas for this position.
The Benefits
A market-leading 50% F&B discount across all Venues
$99 Room rates and a generous friends and family discount
Lifestyle benefits including extra leave and earth advocacy days
Green future - we are committed to enhanced sustainability practices
Dedicated Internal Mobility Programme and reward scheme
Online learning, career enhancement and development plans
Personalised employee support network
Regular service recognition and team events
Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.
We are passionate advocates for equality and diversity and welcome individuals to apply.
Crystalbrook Collection is an Equal Opportunity Employer.
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