Join to apply for the Customer Service Officer role at Sharp & Carter.
Join a fast-paced, supportive team environment within a well-established national manufacturing and packaging business. This is an exciting chance for a customer service professional with experience in end-to-end order and case management to join an industry leader and hit the ground running.
About the Role
Reporting to the National Customer Service Manager, you will manage a portfolio of customer accounts, ensuring the timely processing and fulfilment of orders. The environment is fast-moving and collaborative, suited to someone who thrives under pressure, has excellent attention to detail, and enjoys problem-solving across teams.
Key Responsibilities
Manage customer orders from entry through to delivery
Liaise with sales, production, warehouse, and planning teams to meet customer expectations
Resolve order issues including lead times, product availability, and pricing
Manage customer queries and requests via CRM (Dynamics 365)
Maintain accurate customer and material records in SAP and related systems
Assist with product setup, artwork coordination, and quality case investigations
Support continuous improvement initiatives and reporting as required
About You
Experience in a fast-paced customer service role, ideally in manufacturing, supply chain, or logistics
Strong stakeholder engagement skills, both internal and external
Familiarity with ERP and CRM systems (SAP and Dynamics 365 experience highly regarded)
High attention to detail and ability to manage competing priorities
Resilient, solutions-focused, and adaptable to changing business needs
A genuine team player with a positive and proactive mindset
The Offer
Revesby location with onsite parking
Full-time in-office role (WFH options available after 1 month)
Immediate start with a 3-month contract, with potential for extension or permanency
Supportive team with structured training and onboarding
How to Apply
If you're looking for your next challenge in a energetic, hands-on workplace, click ‘Apply Now’.
Additional Details
Seniority level: Entry level
Employment type: Contract
Job function: Other
Industries: Staffing and Recruiting
This job is not expired and is actively accepting applications.
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