At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content – wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together.
Job Purpose
Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.
Responsibilities
* Establish strong panel member relationships.
* Communicate in simple and clear terminology.
* Ensure punctuality when attending appointments.
* Display a high level of presentation and professionalism.
* Collect all pertinent householder information while in the home.
* Send all collected information within required timeframes.
* Execute standard operating procedures to maintain panel quality, security, and privacy.
* Manage assigned assets to maintain panel households and quality (e.g., metering equipment, laptop, company vehicle, mobile phone, etc.).
* Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance.
* Maintain WH&S awareness in the field.
* Work independently for extended periods of time.
* Organize workflow efficiently.
* Work outside of core business hours when required.
* Maintain awareness of the Nielsen Data Classification Guidelines.
* Work within the framework of Nielsen TAM ISO Management.
* Show strong verbal and outstanding interpersonal communication skills.
* Deliver exceptional customer service and relationship‐building skills with a results orientation.
* Demonstrate proficiency in computer hardware and software.
* Have general knowledge of audio‐visual equipment.
* Operate effectively with high energy and flexibility in a quality, fast‐paced, and constantly evolving environment.
* Work remotely, individually, and in a team environment.
* Be result‐oriented with an aptitude for continuous process improvements.
* Possess a current driver's licence.
* Understand information security and privacy principles.
Preferred Location
Northern Gold Coast.
Qualifications
* Strong verbal and outstanding interpersonal communication skills.
* Proficiency in computer hardware and software.
* General knowledge of audio‐visual equipment.
* Current driver's licence.
* Awareness of information security and privacy principles.
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