**Job Title:** Service Coordinator
Job Description:
We are seeking a highly organized and proactive Service Coordinator/Scheduler to connect our technicians and customers. The ideal candidate will drive efficiency by planning and coordinating service calls, maximizing technician productivity, and ensuring customer satisfaction.
Key Responsibilities:
* Coordinate service calls, schedules, and communications
* Maximize technician productivity through proactive planning and scheduling
* Monitor technician progress and update records in our software system
* Support customers with clear communication and timely updates
* Connect teams across the organization to streamline tasks and improve collaboration
Requirements:
* Experience working with scheduling of a field-based workforce
* Strong administrative and coordination skills
* Advanced computer literacy, ideally with service software
* Excellent communication and customer etiquette
* Ability to work under pressure and manage competing priorities
* Strong attention to detail and time management skills
Benefits:
* A fulfilling workplace with opportunities for growth and development
* Access to discounted health insurance and wellness programs
* A recognition and rewards program to celebrate individual and team achievements
* An inclusive and diverse work environment that values community engagement and social responsibility