Working within a regional team, you will draw on your personal experience and knowledge of Aboriginal and Torres Strait Islander traditions and customs. You will also have sound knowledge of the child protection system. You will provide high-quality, culturally safe, and appropriate advice about complex matters involving First Nations children, young people, and their families to staff working in Child Safety Service Centres and other work units across the Brisbane and Moreton Bay Region.
You will support the provision of culturally appropriate services and will use your own cultural expertise and knowledge to foster respectful relationships. You will share your cultural expertise and contribute to growing the department's cultural capability.
TARGETED VACANCY: It is a genuine occupational requirement that this position be filled by an Aboriginal and/or Torres Strait Islander person. One of the referees should be an Aboriginal and/or Torres Strait Islander person who can attest to the applicant's background, knowledge, skills, and experience as they relate to the cultural capabilities.
The key responsibilities of the Aboriginal and Torres Strait Islander Senior Service Officer are:
Work collaboratively with Child Safety Service Centre colleagues to enhance practice and cultural capability across the region.
Assist with facilitating community responses that deliver accountable, collaborative, and quality integrated child protection services for complex and sensitive cases, respecting the culture and context of each child, young person, family, and community, in accordance with the child protection framework for practice.
Build and facilitate opportunities for constructive working relationships with partners, including children, young people, families, Aboriginal and Torres Strait Islander organizations and communities, medical professionals, police, and others to provide high-quality, strength-based child protection practices in complex and sensitive cases.
Participate and contribute productively as a team member to form culturally responsive, professional working relationships with colleagues and stakeholders, including children, young people, families, and other service providers.
Support the delivery of quality, effective, and culturally responsive services to Aboriginal and Torres Strait Islander children, families, and carers, fostering a culture of quality frontline service delivery based on collaboration, cooperation, commitment to excellence, and professional ethics.
Maintain high-quality case records in accordance with departmental case management requirements. Prepare, and support Child Safety officers to prepare, quality case management reports.
Participate in and contribute to a culture of continuous learning, training, and professional development to ensure practice knowledge and skills are contemporary and evidence-based.
Draw on practice experience in relevant child protection fields to provide coaching and mentoring to new and less experienced Child Safety Officers and senior staff, supporting them to develop their skills and knowledge to improve casework quality and address the over-representation of Aboriginal and Torres Strait Islander children and young people.
Develop, support, and implement continuous quality improvement strategies to enhance staff practices across the department.
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