Overview
NOW is the time to join Metricon Homes – Australia's largest Home Builder for the 10th Consecutive Year. We're committed to recruiting outstanding individuals like yourself who share a real passion for delivering quality, service and award winning living solutions for Australian families.
"WOW" is all we can say about our Geelong purpose-built selection studio and workplace on Fyans. If you haven't already seen this Office, open this link - https://www.metricon.com.au/home-truths/cutting-the-ribbon-on-our-new-home-building-hub-in-geelong
INCREDIBLE OPPORTUNITY to work within our Pre-Site Customer Support team guiding your Metricon customers through their pre build process. Grow and develop your industry skills and knowledge working collaboratively with our Drafting, Estimating, Studio and Permits team to transition your customers to the construction phase and hand them over to the build team to go on and build their dream Metricon home.
Responsibilities
* Effectively manage your customer expectations as the main point of contact during their pre-site stage
* Ensure they're aware on the status of their home during this process
* Deliver exceptional customer service and the best experience, build and maintain customer relationships
* Maintain a high degree of accuracy recording customer project details
* Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
* Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
* Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
* Assist with all Customer Support related tasks.
Metricon will offer you
* State-of-the-art Geelong facility is a significant investment designed to support our Metricon people and love coming to work
* Be supported by a management team that has a culture where you matter
* No two days are the same and no two customers are the same - so learn each and everyday on the job
* Our people are what makes us Australia's leading home builder; and
* Attractive housing discounts on our award-winning homes.
Qualifications / What the successful candidate will have
* Experience working within an account management or customer management role ideally within residential building or similar or built a home / renovation
* Understanding residential contracts and plans or come from a supplier or real estate would be an advantage
* Ability to clearly identify client needs and generate solutions to suit both the customer and employees
* Organised – ability to multi-task and deal with a variety of activities and communicate with a range of departments when required; and
* A GREAT ATTITUDE!!!
If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.
This role requires a national police check to be undertaken.
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