Customer Service Specialist Role
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The role involves responding to customer inquiries and providing timely, accurate advice via telephone, face-to-face or in writing.
* Key Responsibilities:
* Respond to customer enquiries and provide timely, accurate advice and information via telephone, face-to-face or in writing.
* Ensure records and databases are up-to-date for accuracy and accessibility.
* Educate clients on their rights and responsibilities.
* Collect and compile information for documentation and correspondence.
* Provide administrative and support services.
* Eligibility to work full-time in Australia is essential.
* Previous experience in customer service is highly valued.
* Ability to work in a high-volume call centre environment.
* Able to commence immediately with minimal training required.
Benefits of the Role
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* Opportunity to develop skills in customer service and problem-solving.
* Work in a dynamic team environment with opportunities for growth and development.
* Competitive salary and benefits package.
* Ongoing training and professional development opportunities.