Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions.
With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.
The Opportunity As part of our internal sales team, and located at our corporate Head Office in Gepps Cross, you will provide an exceptional level of customer engagement and service, process orders and collaborate with our external sales team
Duties will include: High level of communication via phone and email Providing outstanding customer service to our Trade customers Processing and entering orders Continual learning and developing product knowledge Liaising with manufacturing and logistics teams, as well as field trade sales team members Undertaking administrative duties to assist the internal and external sales team Collaborate with team members, other business areas and projects as required Strict adherence to our critical safety rules and contributing to a safe working environment For this unique opportunity, we are looking for a passionate internal sales and customer service professional, with the following skills and attributes: Strong organisational skills with the ability to multitask Passionate about creating brand loyalty and customer relationships Confident communicator An eye for detail and exceptionally accurate data entry skills The ability to work under pressure with competing priorities and deadlines High level of professional drive and motivation Prior experience in phone or face-to-face customer service and/or sales Willingness to enhance the customer experience by working with enthusiasm, energy, and pace Fantastic team player that enjoys collaboration Experience gained within building products/materials will be an advantage Rewards and Benefits Health