IT Service Desk Associate
Join a iconic
retailer as an IT Service Desk Associate, supporting our head office and store network. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional IT support.
What you'll do:
* Be the first point of contact for IT incidents and service requests
* Provide technical support across hardware, software, and network systems
* Maintain accurate service tickets and documentation
* Collaborate with vendors and escalate issues when required
* Assist with onboarding/offboarding and asset management
* Travel for system roll outs and maintenance
What we're looking for:
* Diploma or higher in IT, Computer Science, or related field
* Minimum 5 years' experience in IT Service Desk or technical support
* Strong troubleshooting skills across hardware, software, and networks
* Excellent communication and customer service skills
* Ability to work independently and under pressure
* Availability for weekend on-call support
Desirable:
* ITIL Foundation or Microsoft 365 certification
* Experience with remote troubleshooting tools
Why join us?
* Competitive salary up to $80,000
* On-call allowance
* Work with a trusted retail brand in a collaborative team environment
* Up to $80,000 + on-call allowance
* On-Call
:
Required on weekends (allowance applies)
Apply now:
Send your CV and cover letter to
with the subject line
IT Service Desk Associate - Newstead
.
At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
Desired Skills and Experience
What we're looking for:
Diploma or higher in IT, Computer Science, or related field
Minimum 5 years' experience in IT Service Desk or technical support
Strong troubleshooting skills across hardware, software, and networks
Excellent communication and customer service skills
Ability to work independently and under pressure
Availability for weekend on-call support
Desirable:
ITIL Foundation or Microsoft 365 certification
Experience with remote troubleshooting tools